Hitesh Padhiar
New York,NY
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
34
34
years of professional experience
Work History
Front Desk Manager
Red Roof Inn
2021.01 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Manager
Paso Robles Inn
2018.01 - 2020.12
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Attended staff meetings and brought issues to attention of upper management.
Front Desk Receptionist
Candlewood Suites Hotel
2015.02 - 2017.09
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Inventory Manager
Shefi Diamonds
2005.01 - 2014.12
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained sufficient inventory levels to meet customer demands at all times.
Proprietor
Self-employed
1990.01 - 2002.09
- Developed and managed relationships with vendors and suppliers.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided customer service on accounts and resolved problems.
- Optimized team hiring, training, and performance.
Education
Bachelor of Commerce -
The Bhawanipur Education Society College College
Kolkata, India04.1979
Skills
- Hospitality Service Expertise
- Sales Expertise
- Oral and Written Communications
- Operations Management
- Guest Relations
- Staff Supervision
- Hospitality Management
- Administrative Skills
- Time Management
- Event Coordination
- Coaching and Mentoring
- Problem-Solving Skills
Timeline
Front Desk Manager
Red Roof Inn
2021.01 - Current
Front Desk Manager
Paso Robles Inn
2018.01 - 2020.12
Front Desk Receptionist
Candlewood Suites Hotel
2015.02 - 2017.09
Inventory Manager
Shefi Diamonds
2005.01 - 2014.12
Proprietor
Self-employed
1990.01 - 2002.09
Bachelor of Commerce -
The Bhawanipur Education Society College College