Hiteshkumar Chaudhari
Plover,WI
Summary
Dynamic customer service professional with proven expertise at Magnuson Group, excelling in conflict resolution and relationship building. Skilled in complaint handling and data entry, I enhanced customer loyalty through empathetic support and effective problem-solving. Committed to improving customer satisfaction, I consistently delivered positive outcomes in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Magnuson Group
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Gas Station Manager
Shell Gas Station
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
- Implemented safety procedures to ensure a safe working environment for employees and customers.
- Reduced operational costs through effective inventory management and streamlined processes.
- Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
Cashier
Walmart
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor - Business
East West University
Chicago, IL03.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
Languages
English
Full Professional
Timeline
Cashier
Walmart
08.2023 - Current
Customer Service Representative
Magnuson Group
Gas Station Manager
Shell Gas Station
Bachelor - Business
East West University
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