Hitzari Torres
Los Angeles
Summary
Accomplished hospitality professional with over 7 years in retail and food service. Expert in delivering exceptional guest experiences and fostering customer relationships in fast-paced environments. Demonstrated leadership in training staff and cultivating a collaborative workplace culture.
Overview
8
8
years of professional experience
Work History
Ice Cream Scooper
Salt & Straw
West Hollywood
05.2025 - Current
- Provided excellent customer service, addressing inquiries and resolving complaints promptly.
- Provided detailed information about flavors and menu items to assist customers in making informed choices.
- Collaborated with team members to ensure smooth operation during peak hours.
- Collaborated with team members to create a welcoming environment for guests.
Crew Member
Trader Joe's
Los Angeles
12.2021 - Current
- Communicated effectively with customers and staff to enhance service experience
- Assisted with the training and development of new employees, resulting in improved team morale and productivity
- Contributed to creating a positive and friendly work environment by promoting teamwork and fostering a sense of camaraderie among fellow crew members.
Sales Associate
Bloomingdale's
Century City
06.2020 - 12.2021
- Develop and maintain relationships with clients to ensure repeat business and customer satisfaction.
- Stay updated on the latest fashion trends and product knowledge to provide accurate and personalized recommendations to customers.
- Approached and greeted guests, connecting them to our store by listening then making recommendations based on their needs and wants to create the complete solution and provide them with the best possible service.
B-Helpful Associate
Bloomingdale's
Century City
10.2019 - 03.2020
- Handles 60+ customers per day, praised by management for excellent customer service.
- Assisted customers by following up via email, telephone, and in person on any issues with online or in-store purchases and provided complete solutions regarding their concerns, orders, issues, and returns.
- Stayed updated on the latest fashion trends and product knowledge to provide accurate and personalized recommendations to customers.
Shift Lead
Ben & Jerry's
Venice
10.2018 - 11.2019
- Executed and enforced company policies, procedures, and standards to foster positive work environment and enhance customer service.
- Trained and mentored new employees, equipping them with skills and knowledge to perform job duties effectively.
- Monitored and tracked inventory levels to maintain adequate product supply and reduce waste.
- Assist in creating and implementing innovative marketing strategies to attract new customers and increase sales.
Education
Associates - Business Administration
Santa Monica College
Santa Monica 01.2026 - 06.2026
Skills
- Food safety
- Customer Service
- Customer engagement
- Product Promotion
- Task Management
- Team collaboration
- Communication Skills
Languages
- English
- Spanish
Profile - Job Objective
Seeking a position that will further develop a focus on professional self-growth.
Timeline
Associates - Business Administration
Santa Monica College
01.2026 - 06.2026
Ice Cream Scooper
Salt & Straw
05.2025 - Current
Crew Member
Trader Joe's
12.2021 - Current
Sales Associate
Bloomingdale's
06.2020 - 12.2021
B-Helpful Associate
Bloomingdale's
10.2019 - 03.2020
Shift Lead
Ben & Jerry's
10.2018 - 11.2019