Hiếu Nguyễn Văn
Hồ Chí Minh,Ho Chi Minh
Summary
Dynamic System Analyst with a proven track record at ATG, excelling in mobile application development and database design. Adept at collaborating with cross-functional teams to enhance system functionality and user experience. Recognized for implementing effective solutions and providing exceptional end-user support, driving significant improvements in project outcomes.
Overview
7
7
years of professional experience
Work History
System Analyst, Digital Banking Division
ATG
HCM
08.2022 - Current
- Assisted in analyzing system requirements and documentation for various projects.
- Supported data collection and analysis to identify system improvements.
- Collaborated with team members to troubleshoot software issues and ensure functionality.
- Participated in user acceptance testing to validate system performance against specifications.
- Responsible for supporting the research and development of One Big - a mobile banking application for corporate customers
Spos, Softpos
Participate in analyzing and documenting features
such as automatic money transfer and transaction splitting.
Participate in coordinating with stakeholders to collect requirements
and find reasons for optimal development.
Propose test scenarios based on documentation for features such as Phone Pos and Payment V2.
Coordinate with the development department to conduct UAT and PrePro testing to validate new features.
Information Technology Specialist - IT Department
Sabretn VN
HCM
08.2018 - 08.2022
- Implemented network security protocols to safeguard organizational data and systems.
- Provided technical support for hardware and software issues, enhancing user satisfaction and productivity.
- Managed system configurations and updates, ensuring optimal performance of IT infrastructure.
- Collaborated with cross-functional teams to identify technology needs and recommend solutions.
- Act as a liaison between the operations, sales, and customer service departments within the company to work with vendors to provide technology solutions.
Operate and develop SAP Business Technology Platform
Customer Experience and two mobile applications (Vietnam Airlines & Abacus), serving more than one million member customers.
Cooperate with vendors to develop credit
Education
Associate of Science - CNTT
Hutech University
HCM09-2014
Skills
- Database design
- End user support
- Mobile application development
- Application support
- Diagnostic tools
- Technical documentation
Accomplishments
- Led upgrade projects to improve PhonePos,Spos, SoftPos performance by 50%.
Languages
English
Professional Working
Timeline
System Analyst, Digital Banking Division
ATG
08.2022 - Current
Information Technology Specialist - IT Department
Sabretn VN
08.2018 - 08.2022
Associate of Science - CNTT
Hutech University