HIWAD YAQOOBI

• Lead and oversee all aspects of hotel operations as the General Manager, ensuring exceptional guest satisfaction and maintaining high standards of service.
• Develop and implement strategic sales and marketing initiatives to drive revenue growth and maximize occupancy.
• Build and maintain strong relationships with key corporate clients and travel agents to increase sales and secure long-term business partnerships.
• Analyze market trends and competition to identify opportunities for revenue enhancement and implement effective pricing strategies.
• Manage a team of sales professionals, providing training, guidance, and motivation to achieve sales targets and exceed performance goals.
• Oversee budgeting, financial analysis, and cost control measures to maximize profitability and minimize expenses.
• Ensure compliance with brand standards, company policies, and industry regulations to maintain a high level of operational excellence.
• Foster a positive work environment, promote teamwork, and enhance employee engagement and performance.

• Negotiated contracts with vendors and suppliers to ensure the best terms.
• Created detailed reports on project status, issues, risks and opportunities.
• Negotiated with project stakeholders or suppliers to obtain resources or materials.
• Directed portfolio management activities and strategic alignment of project goals.
• Maintained up-to-date records for all current and past projects.
• Successfully managed relationships with all stakeholders.
• Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
• Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
• Conducted post-project evaluations in order to assess effectiveness of strategies employed.
• Identified potential risks associated with projects and developed mitigation strategies.
• Delivered high level of service to clients to extend relationship and encourage further projects.

• Acted as a liaison between business partners and technical teams in order resolve complex issues arising during transitions.
• Created training programs to support organizational changes involving employees' day-to-day operations.
• Gathered feedback from stakeholders after completion of transition activities to assess effectiveness and identify gaps for further improvement.
• Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
• Performed quality assurance checks on deliverables prior to their release into production environment.
• Drafted presentations summarizing key findings related to transition activities and presented them at monthly board meetings.
• Kept project teams on-task with proactive control of budgets, schedules and scopes.
• Built cohesive messaging and executed plans with consistent voice, processes and tools to achieve targets.
• Identified opportunities for automation within existing processes and developed scripts and programs accordingly.
• Developed and implemented transition plans to ensure smooth transitions of new projects from one team to another.
• Ensured compliance with all applicable laws and regulations while transitioning projects from one team to another.
• Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
• Updated project plans based on changing objectives, specifications, and staff availability.
• Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
• Procured software, hardware and infrastructure required to meet program demands.
• Managed relationships between vendors and other third-party service providers throughout the entire transition period.

Hotel Front Desk Agent:

• Greet and welcome guests in a friendly and professional manner, providing exceptional customer service at all times.
• Perform check-in and check-out procedures efficiently, ensuring accuracy in guest information and billing details.
• Handle guest inquiries and resolve any issues or complaints promptly and effectively.
• Assist guests with reservations, room assignments, and other accommodation requests.
• Maintain a neat and organized front desk area, ensuring all necessary supplies are stocked and readily available.
• Coordinate with other hotel departments to ensure smooth guest experiences and seamless operations.
• Process payments, including cash, credit cards, and other forms of payment, accurately and securely.
• Provide accurate information about hotel facilities, services, and local attractions.
• Maintain knowledge of hotel policies, procedures, and special promotions to provide accurate and up-to-date information to guests.
• Keep records of guest interactions, transactions, and requests in the hotel's computer systems.

Hotel Front Desk Supervisor:

• Supervise and train front desk agents, ensuring they provide exceptional customer service and adhere to hotel policies and procedures.
• Oversee the check-in and check-out process, ensuring efficiency and accuracy in guest information and billing details.
• Handle escalated guest inquiries, complaints, and requests, providing timely and satisfactory resolutions.
• Assist with scheduling, assigning tasks, and managing the workflow at the front desk.
• Monitor the performance of front desk agents, providing feedback, coaching, and recognition as necessary.
• Collaborate with other hotel departments to ensure seamless operations and guest satisfaction.
• Conduct regular audits of guest accounts, room inventory, and cash handling procedures to ensure accuracy and compliance.
• Assist in implementing and enforcing hotel policies and procedures to maintain a safe and secure environment for guests and staff.
• Keep updated on industry trends and best practices to identify opportunities for improvement and implement changes as needed.
• Handle administrative tasks such as preparing reports, maintaining records, and managing inventory of front desk supplies.

Hotel Front Office Manager:

• Oversee the entire front office operations, including the front desk, reservations, guest services, and concierge.
• Develop and implement strategies to optimize guest satisfaction and achieve departmental goals.
• Train, supervise, and mentor front office staff, providing guidance and support to ensure exceptional customer service.
• Monitor and analyze key performance indicators (KPIs), such as occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR).
• Collaborate with other hotel departments to streamline operations, resolve issues, and enhance the overall guest experience.
• Manage the hotel's reservation system, ensuring accuracy and efficiency in handling reservations and room assignments.
• Conduct regular performance evaluations and provide feedback to front office staff, fostering a culture of continuous improvement.
• Handle guest inquiries, complaints, and special requests, ensuring prompt and satisfactory resolutions.
• Monitor and maintain financial records, including guest accounts, billing, and cash handling procedures.
• Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests and staff.
• Stay abreast of industry trends and developments, implementing innovative practices to enhance operational efficiency and guest satisfaction.

• Converted concepts in the source language to equivalent concepts in the target language.
• Compiled information, such as technical terms used in legal settings, into glossaries and terminology databases to be used in translations.
• Speak, read, and write fluently in at least two languages, including English and one or more others.
• Relay the style and tone of the original language.
• Managed work schedules to meet deadlines Render spoken messages accurately, quickly, and clearly.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Maximized efficiency by removing safety hazards and debris from work areas.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Worked with management team to implement proper division of responsibilities.

• Converted concepts in the source language to equivalent concepts in the target language.
• Compiled information, such as technical terms used in legal settings, into glossaries and terminology databases to be used in translations.
• Speak, read, and write fluently in at least two languages, including English and one or more others.
• Relay the style and tone of the original language.
• Managed work schedules to meet deadlines Render spoken messages accurately, quickly, and clearly.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Maximized efficiency by removing safety hazards and debris from work areas.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Worked with management team to implement proper division of responsibilities.
• Fostered positive employee relationships through communication, training and development coaching.
• Proofread translations to identify and correct punctuation, grammatical and translation errors.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Coached staff members to develop long-term career goals.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Translated client documents between languages.
• Monitored employee productivity to provide constructive feedback and coaching.
• Adapted products and services for target language use.
• Discussed language discrepancies and unclear points with clients and specialists.
• Elaborated on concepts and ideas expressed between languages.
• Completed daily quality assurance duties to provide feedback for improvements.
• Coordinated employee schedules according to shift changes and availability.
• Consulted with specialists in target languages to identify areas requiring improvement.
• Offered training and support to keep team members motivated and working toward objectives.
• Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
• Facilitated communication for people with limited language proficiency.
• Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
• Worked with clients to establish translation requirements and scope.
• Delivered translation services to clients.