Hiwot Assefa
Washington,DC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Associate
Whole Food Market
11.2022 - 03.2024
Associate
Panera Bread
09.2019 - 03.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Secretary
Ethio Telecom
09.2014 - 05.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Certificate - Receptionist
LM International Hotel And Tourism
Addis Ababa10.2016
Diploma - Business Administration
Roha Colleges
Addis Ababa08.2014
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
Timeline
Associate
Whole Food Market
11.2022 - 03.2024
Associate
Panera Bread
09.2019 - 03.2020
Secretary
Ethio Telecom
09.2014 - 05.2019
Certificate - Receptionist
LM International Hotel And Tourism
Diploma - Business Administration
Roha Colleges
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