Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hiwot Mekuria

Clarksburg,MD

Summary

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

8
8
years of professional experience

Work History

Implementation Support Specialist

Paylocity
10.2022 - Current
  • Configure and test the benefits system based on client plan requirement
  • Partner closely with implementation consultant
  • Providing system set up consultation
  • Import and analyze data using various platforms including SALESFORCE/WEX/CDEX
  • Complete full data audits includes, producing reports, providing summaries and detail for system reconciliation
  • Benefit enrollment
  • Clent Data Entry
  • Adjusting clent payroll based on company file
  • uploading client data in to I cloud
  • Maintain and balance multiple client builds simultaneously
  • Maintain work plan in sales force and other programs, ensuring all tasks, follow up dates consistently kept current

CUSTOMER SERVICE REPRESENTATIVE/Call Center Representative

Macy's
03.2017 - 11.2018
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered over 50 calls per shift to meet fast-paced call center demands.
  • Responded to general inquiries from staff and clients via telephone, mail and email.
  • initiating out bound and inbound calls
  • sending marketing emails
  • Updated and maintained database with accurate customer information and timely data entry.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Assisted with mentoring new employees during and after training.

MARKETING SPECIALIST

Mono 2000
06.2012 - 02.2015
  • Supported event marketing efforts by planning, executing and following up.
  • Worked with marketing team to expand growing business unit into international markets.
  • Developed and strengthened working relationships with key suppliers, vendors and industry peers.
  • Drove quality assurance for marketing materials and promotions.
  • Refined marketing strategies to increase efficiencies.
  • Analyzed data from previous and current marketing campaigns to improve future results.

CONSULTANT AGENT

Earnest And Young
07.2014 - 01.2016
  • Bridged relationships between customers and internal teams, promoting flawless service.
  • Identified customer needs and collaborated cross-functionally, driving solutions.
  • Informed customers of key initiatives, meeting expectations and requirements.
  • Investigated products or markets to determine areas for opportunity.
  • Analyzed corporate intelligence data to identify trends and patterns.

PHLEBOTOMY TECHNICIAN

Holy Cross Hospital
03.2021 - 04.2022
  • Assisted with specimen processing and pre-analytical testing functions.
  • Used handheld system to identify patients, indicate specimen collection status, and generate specimen collection labels
  • Kept lab logs, reference materials and other important data up to date.
  • Collected arm samples or whole blood samples from donors for testing.
  • Cross-trained in other areas to meet needs of business.

Phlebotomy the

Quest Diagnostics
12.2019 - 02.2021
  • Assisted with specimen processing and pre-analytical testing functions.
  • Maintained alertness to donor reactions and assisted with reactions or notified appropriate staff.
  • Answered patient questions regarding collection techniques and offered additional resources on collection process
  • Kept lab logs, reference materials and other important data up to date.
  • Checked paperwork for completeness and accuracy of information.
  • Collected arm samples or whole blood samples from donors for testing.

Education

Bachelor of Arts - INTERNATIONAL ECONOMICS,

Bahir Dar University,
06.2010

CERTIFICATE - FULL STACK WEB -

Montgomery College, DEVELOPER

Certificate - Phlebotomy Technician

Montgomery College
Rockville, MD
01.2019

Skills

  • Critical Thinking
  • Excel
  • MS Office
  • word
  • outlook
  • Data Entry
  • Customer service
  • salesforce
  • WEX
  • Marketing And Sales
  • Reports And Documentation
  • Web And Application Servers Front-End Skills: HTML, CSS

Accomplishments

  • CERTEFICATE IN COMPUTER AND INFORMATION SCIENCES, Addis Ababa
  • Alliance Computer Training, January 2011

Timeline

Implementation Support Specialist

Paylocity
10.2022 - Current

PHLEBOTOMY TECHNICIAN

Holy Cross Hospital
03.2021 - 04.2022

Phlebotomy the

Quest Diagnostics
12.2019 - 02.2021

CUSTOMER SERVICE REPRESENTATIVE/Call Center Representative

Macy's
03.2017 - 11.2018

CONSULTANT AGENT

Earnest And Young
07.2014 - 01.2016

MARKETING SPECIALIST

Mono 2000
06.2012 - 02.2015

Bachelor of Arts - INTERNATIONAL ECONOMICS,

Bahir Dar University,

CERTIFICATE - FULL STACK WEB -

Montgomery College, DEVELOPER

Certificate - Phlebotomy Technician

Montgomery College

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