Hiwot Teshome

• Managed daily operations of the group home while ensuring compliance with agency policies and state regulations.
• Managed daily operations of caregiving team, ensuring high-quality services and compliance with standards.
• Trained and supervised direct care staff to provide high-quality, compassionate care.
• Developed training programs to enhance caregiver skills and knowledge.
• Supervised residents, ensuring safety, well-being, and comprehensive daily care in group home setting.
• Assisted residents with activities of daily living, including bathing, dressing, meal preparation, and medication reminders.
• Maintained accurate resident records, monitoring health and behavior to enhance communication with families and healthcare professionals.
• Promoted residents' independence by supporting life skills development and community participation.

• Gathered and analyzed internal and external data on bonds, informing decisions on redemption or rejection.
• Assisted clients with account inquiries and transaction processing, improving resolution times and enhancing customer satisfaction.
• Monitored and validated execution of follow-up activities on audit outcomes, ensuring compliance and accountability among process owners.
• Participated in projects to implement new systems, procedures, and processes for achieving project objectives.

Facilitated Change Management discovery workshops with client executives and key stakeholders to identify needs and drive effective change strategies

 Developed communications and delivered Workday demonstrations, creating tailored learning solutions to enhance user adoption

 Collaborated with other Change Management Consultants around best practices and frameworks for

managing change for Workday deployments

• Operated material handling equipment to move products efficiently.
• Arranged inventory items in designated locations for optimal access in designated locations for easy access.