Hiyerlin Nelo
Lebanon,TN
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at All-Star Personnel, adept in Return Authorization and Complaint Handling. Spearheaded a team to surpass quality standards, achieving higher accuracy in order fulfillment and service delivery. Skilled in fostering teamwork and promoting a supportive work atmosphere, demonstrating exceptional leadership and customer service abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Return Agent
All-Star Personnel
12.2023 - Current
- Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
- Communicated effectively with management and other departments to address any inventory or maintenance concerns.
- Expedited billing procedures by accurately calculating charges, applying discounts, and processing payments promptly.
- Supported sales initiatives by offering additional services or upgrades when appropriate during the return process.
- Assisted colleagues as needed, fostering teamwork and promoting a supportive work atmosphere.
- Demonstrated strong problem-solving skills when faced with unique challenges or complex situations involving client returns.
Picker Packer
All-Star Personnel (Under Armour)
06.2023 - 12.2023
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Followed orders precisely for correct items, sizes and quantities.
Housekeeper Supervisor
MCR
02.2023 - 05.2023
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
- Coordinated household cleaning service operations and managed client relations.
Education
No Degree - Paralegal Immigration
Paralegal Institute of The America
Miami, FL09.2023
Master of Studies in Law - Commercial Law
Universidad Fermin Toro
Venezuela 05.2016
Bachelor of Arts - Financial Administration
College University Fermin Toro
Venezuela 06.2009
Skills
- Return Authorization
- Sales experience
- Complaint Handling
- Shipping procedures
- Customer Transactions
- Customer Service
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Return Agent
All-Star Personnel
12.2023 - Current
Picker Packer
All-Star Personnel (Under Armour)
06.2023 - 12.2023
Housekeeper Supervisor
MCR
02.2023 - 05.2023
No Degree - Paralegal Immigration
Paralegal Institute of The America
Master of Studies in Law - Commercial Law
Universidad Fermin Toro
Bachelor of Arts - Financial Administration
College University Fermin Toro
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