H. Javon Houston-Reyes
Lancaster,PA
Summary
Ability to create, improve, and or adapt workplace processes to better suit the employee and company’s needs. Ability to create, improve and or adapt workplace procedures to govern a safer and healthier culture. Intermittent understanding of Lean Manufacturing. Proficient in quality management and customer service satisfaction. Highly adapt to data collecting and analytics. Great leader capable of driving and motivating team members to grow within all they do.
Overview
7
7
years of professional experience
Work History
Operations Manager
Tusk Molding
11.2020 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Structured HR consulting services to support clients during organizational developments and changes.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Responded to information requests from superiors, providing specific documentation.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Addressed customer concerns with suitable solutions.
- Collaborated with team leaders on quality audits.
- Built strong operational teams to meet process and production demands.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Measured and reviewed performance via KPIs and metrics.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created company handbook to document corporate policies and procedures.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Hired and onboarded team members to meet immediate and expected demand.
- Created corrective actions based on adverse KPI trends.
- Resolved challenges associated with company websites, vendors and telecoms.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
Welding Fabricator
TAIT
11.2019 - 09.2020
- Troubleshot problems related to fabrication process and proposed solutions for improvement.
- Operate Various different CNC machines to make production assembly materials.
- Measure and cut various different metal tubing needed for fabrication production.
- Fabricate equipment dolly’s and concert tables
- Paint assembly items that were used for concert construction.
- Count and bag hardware needed for concert assembly.
- Concert construction
- Interpreted technical drawings accurately in order to fabricate complex components.
- Fabricated metal components using welding techniques such as MIG, TIG and Oxy-Acetylene welding.
- Repaired broken or cracked parts by welding them back together.
- Participated in team meetings to discuss best practices for fabrication processes.
- Built jigs and fixtures used in the production of various products.
- Provided training and mentoring support to junior level personnel when needed.
- Cut materials with plasma cutters, oxy-acetylene torches or mechanical shears according to specifications.
- Ensured compliance with safety regulations at all times while working on the shop floor.
- Performed regular housekeeping duties such as cleaning tools and equipment after use.
- Made steel form parts using various cutting equipment and welded part together per specifications.
- Deposited intermittent tack welds for fit-up and alignment of work assemblies.
- Informed forklift personnel or Shift Lead when running low on fab stock requiring welding.
- Maintained clean and organized work environment to ensure safety and productivity.
- Adjusted weld machines to correct settings for precision and waste reduction.
- Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
- Welded fabrication materials, continuously checking for safety and quality.
- Prepared workpiece edges by grinding, cutting, buffing or bending to verify snug fit.
- Welded components in flat, vertical, or overhead positions.
Line Cook
Lancaster Brewing Company Taproom & Grill
08.2018 - 11.2018
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Help with dishes.
- mopping floors, washing surfaces and emptying trash cans.
- Adhered to food safety standards when storing and preparing foods.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Delivery Driver Assistant
Builders FirstSource
05.2017 - 08.2018
- Updated electronic tracking system throughout the day with delivery status information.
- Provided friendly customer service when interacting with clients during deliveries.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Attended training and safety meetings for updated rules and procedures.
- Inspected goods and checked for damage before deliveries.
- Documented delivery information, updating after each stop.
- Dropped off items at customer locations.
- Kept loads from being damaged through proper loading and security.
- Loaded merchandise onto truck based on size, weight, and fragility requirements.
Education
Certificate of Completion Through Careerlink - Welding Technology
Thaddeus Stevens College of Technology
Lancaster, PA11.2019
High School Diploma -
Conestoga Valley Senior High School
Lancaster, PA03.2010
Skills
- Organizational Management
- Customer Service
- Financial Management
- Business Planning
- Workflow Optimization
- Process Improvement
- Production
- Inventory Management
- Workforce training
- Cross-Functional Communication
- Employee Motivation
- Warehouse Operations
- Goal Setting
- Staff Training
- Team Leadership
- Decision-Making
- Program Administration
- Data Analysis
- Performance reporting
- Performance monitoring
- Business Development
- Revenue Generation
- Work flow planning
- Performance Management
- Multi-site operations
- Data Archiving
- Cost Reduction
- Data Management
- Financial and cash flow analyses
- Continuous improvements
- Capital investment planning
- Budgeting and forecasting
- Logistics Management
- Troubleshooting and problem solving
- Project Management
- Process improvement strategies
- Inventory Control
- Process Improvements
- Lean manufacturing and design
- Business and Operations Management
- Process Development
- Root Cause Analysis
- Computer-Aided Design
Timeline
Operations Manager
Tusk Molding
11.2020 - Current
Welding Fabricator
TAIT
11.2019 - 09.2020
Line Cook
Lancaster Brewing Company Taproom & Grill
08.2018 - 11.2018
Delivery Driver Assistant
Builders FirstSource
05.2017 - 08.2018
Certificate of Completion Through Careerlink - Welding Technology
Thaddeus Stevens College of Technology
High School Diploma -
Conestoga Valley Senior High School
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