Summary
Overview
Work History
Education
Skills
Certification
Date Available
Volunteer Experience
Timeline
Generic

Harry Joyce

Juvenile Program Manager
Baltimore,MD

Summary

Compassionate and proactive Juvenile Program Manager with 8 years of experience in working with at risk youth. Focused on reducing recidivism and assisting juveniles and their families improve life situations. Experienced with types of diversion and associated procedures. Good recordkeeping and problem-solving abilities with an accuracy-driven and hardworking mentality.

Overview

10
10
years of professional experience
18
18
years of post-secondary education
3
3
Certifications

Work History

Juvenile Program Manager

Department of Juvenile Services Evening Reporting Center (Detention Alternative Program)
8 2019 - Current
  • Developed and maintained logistics workflows, procedures and reports.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established strong relationships with youth, their families and providers.
  • Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented risk management strategies to mitigate potential barriers to project/program success.
  • Participated in vendor selection and management process for program initiatives.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Partnered with local organizations to expand access to social and community services.

Supervisor

Sheppard Pratt Mann Residential Treatment Center
12.2016 - 07.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Organized weekly house meetings that facilitated open communication between staff members and youth encouraged constructive feedback from all parties involved.
  • Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
  • Enforced policies and safety standards through building and room rounds.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Supervised 5-8 staff
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.

Residential Advisor II

Department of Juvenile Services Baltimore City Juvenile Justice Center
01.2014 - 01.2017
  • Tracked juveniles through head counts, visitor logs, and scheduled activities.
  • Assisted in development of procedures and policies to maintain peace and order in facility.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Built solid relationships with youth and families
  • Escorted youth to and from pods, court, hospitals, and medical appointments.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Conducted security checks of youth and living areas.
  • Supervised youth during meals, recreation and other activities.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

Bachelor of Science - Criminal Justice

Coppin State University
Baltimore, MD
05.2001 - 05.2019

Masters of Science in Cyber Forensics -

University of Baltimore
Baltimore, MD
12.2025

Skills

Positive Attitude

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Certification

CompTIA Security plus Certification

Date Available

Currently available

Volunteer Experience

  • William F. Taylor #57 Boys to Men Club (The Knights of Pythagoras), 1219 Druid Hill Avenue, Baltimore, MD, 21217, This male mentoring program meets 2 Saturdays a month from 1:00pm to 3:00pm at 1219 Druid Hill Avenue, Baltimore, Maryland 21217; where Dr. Alvin C. Hathaway is the Pastor of Union Baptist Church. The Knights of Pythagoras is a youth organization, dedicated to “The Fatherhood of God, and the Universal Brotherhood of Man. The male mentoring program takes young boys from age ranges of 6 years old to 18 years old, to develop them into young men. The program promotes family values, and provides educational experiences.
  • William F. Taylor #57 Christmas Basket Give Away, Baltimore, MD, Each year the brothers of William F. Taylor prepare and deliver food baskets for needy families and the lodge widows. The baskets will be prepared at St. James Episcopal Church. Donations are taken all year round, as we plan to provide produce, can goods, and poultry for 75 families and currently 15 widows.
  • Alpha Technology Group (Volunteer), 14440 Cherry Lane Court, Suite 201B, Laurel, MD, 20707, IT Security Analyst performing research, analysis, and troubleshooting to identify, resolve, and explain complex security issues. Cybersecurity, Incident Management, and IT compliance support across the Enterprise Infrastructure. Cybersecurity capabilities and risk management to ensure network and IT systems are protected against cyber-attacks and malicious intrusion. Cybersecurity capabilities and risk management in line with the Systems Engineering Life Cycle and consistent with technical requirements to ensure network and IT systems are protected against cyber-attacks and malicious intrusion. Security policies interpretation and implementation requirements to ensure confidentiality, integrity, availability of information, systems, and network. Security Technologies: Nessus Security Center, Nmap, Wireshark, IDS/IPS; Log Management, Anti-Virus Tools; (Norton, Symantec). Application: MS Office (Word, Excel, Outlook, PowerPoint, Access); Wireshark, NMAP, Nessus, SharePoint, CSAM, STIGs, and SCAP. Operating Systems: Unix-Based Systems (Linux); Windows. Software: MS Office (Word, Excel, Outlook, Access, PowerPoint). Ticket Systems: ServiceNow, Remedy.
  • Building Legacies and Creating Change (Volunteer), Mentoring Program: We firmly believe in the transformative power of advice, encouragement, and self-improvement. Our initiative aims to provide inner city adolescents with experienced mentors who are eager to share their knowledge and experience, as well as guidance and skill development. Mentees are encouraged to set and work toward goals during the program. Mentors help mentees stay focused and motivated by offering advice on goal-setting, action planning, and accountability. In order to enable mentees to realize their greatest potential, mentors also offer helpful criticism and assist in identifying areas for development.

Timeline

Supervisor

Sheppard Pratt Mann Residential Treatment Center
12.2016 - 07.2019

Residential Advisor II

Department of Juvenile Services Baltimore City Juvenile Justice Center
01.2014 - 01.2017

Bachelor of Science - Criminal Justice

Coppin State University
05.2001 - 05.2019

Juvenile Program Manager

Department of Juvenile Services Evening Reporting Center (Detention Alternative Program)
8 2019 - Current

Masters of Science in Cyber Forensics -

University of Baltimore
CompTIA Security plus Certification
CompTIA Certified Information Systems Security Professional in Progress
Awarded Employee of the Year 2022 with the Department Of Juvenile Services
Harry JoyceJuvenile Program Manager