Hillary Johnson

Accomplished and results-driven communicator with over 30 years of experience leading and contributing to communication initiatives. Skilled in identifying trends, investigating and uncovering issues, and providing effective solutions. Possess an extensive background in legal research, market research and analysis, qualitative research, internal and external communication, print and electronic media, graphic design, storyboarding, training, event management, writing, and presentation. Industry experience includes e-commerce, marketing agency, graphic design, litigation support, nutrition, nonprofits, media, trade shows, oil and gas, auto parts, telecommunications, government/military, and education. Seeking a communication-related position where diverse skill set can be utilized to solve problems. High-achieving Marketing Communication Professional with proven ability to integrate operational strategies, build partnerships, and develop new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible, and resilient in resolving issues.

• Adobe Creative Suite (InDesign, Illustrator, Photoshop, Rush)
• Analytics: Google, Facebook, Twitter, Amazon
• Microsoft: Word, Excel, PowerPoint, Access, Smart Draw, Visio
• CAMERA Sony 250DV and 300DV Broadcast Camera, Audio Mixers, Mirantz, Editing Decks, Light kits, ProCoder, Projectors, ELMOs, etc.
• Legal Database/Research: Summation, Relativity, Recommind, CaseMap, Lexis, Westlaw, Law, Audition (audio clips), QuickBooks

• M.S., Technology Management, University of Advancing Computer Technology, 05/01/02
• B.A., Communication, concentration in Electronic Media and English, University of Texas at San Antonio, 05/01/00
• Operations Specialist, U.S. Navy/Command 6th Fleet Gaeta & NAS Sigonella, Italy, 01/01/94 - 12/31/98

• Vice President of Operations/ Creative Director, Designer Papers, The Prcie Group, and Multi Print and Digital, 01/01/17, Present, Oversees e-commerce operations, including website functionality, customer service, and order fulfillment., Collected and analyzed sales data and market trends to identify growth opportunities., Direct daily operations of the Designer Paper and Amazon stores., Maintained high customer service and retained loyalty, inventory management, and fulfillment., Continually analyze the B2B and B2C stationery markets to provide insight into creative trends, sales, and overall plans., Prepared and revised budgets and planning reports and improved efficiencies., Reviewed vendor contracts and consolidated inventory to cut costs., Consolidated e-commerce platform systems that improved efficiencies and customer response time., Crisis Management: During COVID-19, sales halted, business was reviewed, and necessary budget changes, including marketing, vendors, and shipping costs, were made to avoid a shutdown of on-site operations., Implemented new telecom systems for virtual teams to continue with business operations., When a tornado hit the warehouse, ensured inventory and customer records were safeguarded and implemented changes to better safeguard records., Co-wrote revised workflow procedure that included design briefs, online storage for drafts, and working files, and testing., Volunteer creative skills to nonprofits such as Literacy Volunteers Fox Valley, Chad Effect, and more to prepare for fundraising events.
• Freelance Marketing Communication Consultant, 01/01/15, 12/31/17, Conducted analysis, coding, and interpreted data to provide insights., Contributed to website redesign, improving UX design., Developed successful branding, content, campaigns, and editorial calendar., Managed projects from inception to conclusion, collaborating with clients., Analyzed data to learn about current perceptions of client services and improve marketing strategies., Developed presentations, brochures, books, and marketing materials according to client needs., Managed projects from start to conclusion, collaborating with senior leadership and respecting timelines., Wrote and edited clients’ content for print materials.
• Paralegal Specialist, Department of Justice, 01/01/11, 12/31/15, Chicago, IL, Organized and maintained a database of millions of documents; used analytics and targeted searches to make monthly reports to lead attorneys., Researched various industries, including oil and gas, automotive parts, and food services, and reported on findings., Managed projects and collaborated with multiple government agencies (i.e., TEA, FBI, ATF) during the investigations., Completed witness interviews and contributed to case strategies adopted by attorneys., Managed multiple cases and assisted on another when needed. All cases led to successful settlement agreements and imprisonment., Conducted in-depth background research and prepared reports on various markets using software (i.e., Lexis, Westlaw, and PaRR)., Analyzed corporate financial statements, SEC filings, electronic communications, and document reviews and created spreadsheets, charts, graphics, timelines, and presentations., Assisted attorneys in all phases of cases, including litigation, plea agreements, and sentencing; some included international targets and fugitives., Trained new paralegals and go-to person regarding case history, key players, companies, and documents. Monitored their assignments and assisted when asked.
• Sales and Marketing Administrator, CEP (Chicago Exhibit Production Company), 01/01/09, 12/31/11, Chicago, IL, Prepared content and design for print and electronic direct marketing materials to draw qualified leads., Supported domestic and international sales divisions by writing, editing, and designing sales proposals for potential clients/exhibitors., Wrote, designed, produced, and monitored marketing communication materials (RFPs, bids, mock-ups, portfolios) for national and global markets, including trade show advertisements and promotions with minimal budget allowance., Conducted market research and analyzed statistics related to exhibitors showcasing in national (i.e., NAB, CES) and international (i.e., MIDO) trade shows for sales executives., Designed, wrote, and implemented email and website marketing campaigns (100,000+ distribution); and wrote and designed quarterly newsletter for direct mail campaigns (approx. 5,000 in distribution domestically; and 1,500 internationally).
• Special Projects Legal Assistant, San Diego Volunteer Lawyer Program, 01/01/08, 12/31/09, San Diego, CA, Developing a marketing plan to promote SDVLP programs and activities, including branding policy, producing fundraising events, training, and providing administrative support to executive staff., Event planner for all levels of fundraising events, including LAF-OFF (Lawyers are Funny Comedy Show), Justice for All Pro Bono Awards Dinner, and Volunteer Appreciation Events, for over 14,000 pro bono attorneys and judges., Managed event planning and ticket sales; designed all graphics (print and electronic media) and marketing email campaigns; assisted show MC and amateur talent; coordinated audio and visuals with local venues, such as San Diego House of Blues and Westin Hotel., Managed other staff and recruited volunteers for the events., Designed, wrote, and produced print and electronic media for events, including sponsorship materials and promotional videos., Contributed content to the website and wrote scripts for videos to assist with the mission., Created email marketing campaigns, wrote press releases, and photographed amateur talent to promote ticket sales, sponsorships, and donations that assisted in meeting goals, mainly when funding decreased.
• Communication Director/ Administrator, Nutrition Capital Network, 01/01/07, 12/31/08, San Diego, CA, Charged with driving the creation and development of all marketing communications for the nutrition, nutraceutical, and technology investment network start-up firm, encompassing Website content/design, conferences, investor meetings, marketing emails, and all commercial publications necessary for branding in both the nutrition and venture capital industries.
• Communication Director, AJL Litigation Media, 01/01/07, 12/31/09, San Diego, CA, Consistently secured settlements ranging from $200,000 to $12 million for clients of this settlement/arbitration video development firm by conducting thorough jury research and creating powerful settlement videos., Led focus groups and investigative legal and jury research in Imperial Valley, San Diego, San Bernardino, Orange, and Los Angeles Counties and reviewed video, testimony, and documents to develop a case management plan for graphics and editing personnel., Performed assessments to unite central themes and create visual presentations, including highly publicized cases for settlement hearings and trials before a jury., Wrote settlement videos in a news format for civil cases such as catastrophic vehicle collisions, amusement park ride failures, and excessive force., Created a powerful presentation that landed six major clients in one week., Conducted a complete assessment of the company marketing position and recommended enhancements to the Website, letterhead, and business card.
• Lecturer, Business Communication, San Diego State University, 01/01/02, 12/31/04, Educated students on international business communication strategies, business writing, research, and communication skills., Authored/planned lecturer material using digital media and PowerPoint., Introduced students to high technology media in the workforce (video interviews and electronic portfolios) and business report writing/ research in advanced themes, such as business post 9/11, environmental tourism, and entrepreneurship.
• Adjunct Professor, Communication and Business Communication, Phoenix College, 01/01/01, 12/31/02
• Freelance Reporter, San Antonio Business Journal, 01/01/00, 12/31/00, Interviewed business professionals for research and report writing assignments., Copyeditor and researcher for all sections of a weekly business newspaper, including the record and calendar events.