H Jonathan Griffin
San Tan Valley,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills as well as extensive customer experience from employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Owner/Certified Strength Coach
Griffin Strength, LLC
02.2015 - Current
- Developed and implemented programs focused on improving strength, power, speed, and conditioning for 100s of athletes
- Helped athletes set, pursue and attain individual and team goals
- Enhanced functional movement patterns of each athlete
- Promoted culture of dedication, discipline and having strong work ethic
Security Guard
Westminster Village
03.2019 - 04.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Patrolled and monitored premises in company vehicle and by foot
- Performed identification checks of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw entry and exit of up to 80 employees, delivery personnel and visitors daily
- During health pandemic lockdowns, received all deliveries to insure safety of aging residents within facility
Defensive Coordinator/Strength Coach
Highland Preparatory Academy
07.2019 - 12.2019
- Contributed to changing a 1 - 7 record year prior to 6 - 2 season and the first trip to the playoffs in school history by developing effective defensive game strategies and play calling during game
- Educated players on nutrition, strength and conditioning as well as how to make positive life choices to assist them in becoming student-athletes
- Increased players strength, conditioning, power, speed, agility and game skills through practice and training sessions
- Trained athletes in proper use of equipment for safety and maximum results
Personal Trainer/Group Fitness Instructor
Battleground Fitness
06.2013 - 11.2014
- Designed specific workout programs for individual clients based on their unique needs and skill level
- Trained 15 individual clients weekly in strength training, cardiovascular conditioning and mobility.
- Developed, planned and coached multiple group fitness classes with up to 12 participants.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Claim Processor
UnitedHealth Care
08.2011 - 05.2012
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies while maintaining a 99% accuracy standard
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality
- Maintained strict confidentiality when dealing with sensitive information regarding patients' medical histories and personal details
- Utilized specialized software to process incoming claims, enter data and generate reports
- Communicated effectively with staff members of operations, finance and clinical departments
Law Clerk
Franklin County Public Defender, Municipal Div.
11.2006 - 03.2010
- Met with up to 25 clients daily on legal team's behalf to gather case information and discuss upcoming litigation
- Screened 25+ potential clients through financial affidavit reviews to determine qualification for free legal services
- Developed strong professional relationships with courthouse staff and opposing counsel, fostering positive working environment during trials and negotiations
- Managed administrative duties such as filing court documents, receiving discovery from Prosecutor's Office, scheduling meetings and tracking case statuses
- Attended court sessions to listen and document critical information
Education
J.D. - Law
The Ohio State University Moritz College of Law
Columbus, OH05.2008
Bachelor of Science - Global Business
Arizona State University
Glendale, AZ12.2004
Associate of Science - Global Business
Paradise Valley Community College
Phoenix, AZ12.2002
Skills
- Critical Thinking
- Reading Comprehension
- Customer Relationships
- Complex Problem-Solving
- Effective Communication Skills
Certification
Certified Strength Coach, National Council on Strength and Fitness, 2021
Pain Free Performance Specialist, Pain Free Performance Specialist Certification, 2023
CPR/First Aid, National Council on Strength and Fitness, 2023
Timeline
Defensive Coordinator/Strength Coach
Highland Preparatory Academy
07.2019 - 12.2019
Security Guard
Westminster Village
03.2019 - 04.2020
Owner/Certified Strength Coach
Griffin Strength, LLC
02.2015 - Current
Personal Trainer/Group Fitness Instructor
Battleground Fitness
06.2013 - 11.2014
Claim Processor
UnitedHealth Care
08.2011 - 05.2012
Law Clerk
Franklin County Public Defender, Municipal Div.
11.2006 - 03.2010
J.D. - Law
The Ohio State University Moritz College of Law
Bachelor of Science - Global Business
Arizona State University
Associate of Science - Global Business
Paradise Valley Community College
Certified Strength Coach, National Council on Strength and Fitness, 2021
Pain Free Performance Specialist, Pain Free Performance Specialist Certification, 2023
CPR/First Aid, National Council on Strength and Fitness, 2023
Similar Profiles
Ethan MorrowEthan Morrow
Gym Owner at Gratitude Strength LLCGym Owner at Gratitude Strength LLC
Ty N. GriffinTy N. Griffin
Managing Director at Griffin Global Contracting LLCManaging Director at Griffin Global Contracting LLC
Christopher SummersChristopher Summers
Equipment Operator at Griffin Grading & Concrete LLcEquipment Operator at Griffin Grading & Concrete LLc