JON-ROBERT HERNANDEZ
Mentor
Summary
Results-driven operations professional with expertise in shipping and receiving, order management, and quality control. Delivered over $1.25M in accurate customer orders while ensuring 99%+ order accuracy. Proficient in ShipStation, QuickBooks, invoicing, and backend operations, with a strong interest in sales/marketing operations.
Overview
5
5
years of professional experience
Work History
Shipping, Receiving & Operations Coordinator
Classic Exhaust Systems LLC
02.2025 - Current
- Use ShipStation to manage end-to-end shipping workflows, label creation, packing documentation, and order processing.
- Support shipping, receiving, order processing, product verification, and quality control for customer orders totaling over $1.25M.
- Maintain 99%+ order accuracy by matching customer orders to products, confirming shipment contents, and verifying final order readiness before delivery.
- Create packing slips, shipping labels, invoices, inventory-related records, and order documentation to support daily operations.
- Perform detailed quality checks to verify product accuracy, completeness, and shipment readiness before orders leave the facility.
- Utilized QuickBooks for managing customer orders, invoices, and order-to-product matching.
- Streamlined workflow by supporting transition from physical documentation to electronic records for internal and customer-facing use.
- Support website operations through product uploads, descriptions, image updates, price changes, and backend organization.
- Enhanced speed, organization, and quality during 30% business growth.
Independent Market Analyst
Self-Employed
09.2021 - Current
- Analyzed 5,000+ trade setups across live and historical market conditions to identify profitable opportunities using structured rules and backtesting.
- Completed 2,200+ FX Replay backtests to evaluate execution quality, refine strategy rules, and improve consistency.
- Applied risk management and probability analysis to enhance decision-making under performance constraints.
- Traded and analyzed within Live proprietary firm environments, including funding, using disciplined execution and rule-based risk control.
Event Crew
Rocket Mortgage Arena
Cleveland
10.2024 - 12.2025
- Prepared event spaces accurately and on schedule to ensure timely event starts in fast-paced live environment.
- Navigated crowds of 20,000+ attendees while fostering teamwork and demonstrating urgency and adaptability.
- Supported setup and teardown operations for approximately 150 events across NBA, AHL, concerts, ice events, and other large venue productions.
HVAC Service Technician
Kish HVAC
Painesville
06.2022 - 07.2023
- Assisted HVAC service work, developing technical and customer service skills in hands-on environment.
- Demonstrated urgency, accuracy, and professionalism while handling real-world service responsibilities.
Shift Lead / Manager
Subway
12.2020 - 12.2021
- Opened, closed, counted drawer, managed inventory, hired, fired, scheduled, prepped, made sure customers were happy.
Education
High School Diploma -
Mentor High School
Ohio05-2021
Skills
- Shipping and Receiving
- Quality Control
- Order Management
- Operations Coordination
- Workflow Coordination
- Documentation
- Invoicing
- QuickBooks and ShipStation
- Backend Operations
- Data Entry
- Process Improvement
- Analytics
- Communication
Professional Development
Attended the 10X Business Summit in Miami through Cardone Ventures for in-person business growth and sales training. Took online sales, marketing, and business builder courses focused on communication, customer acquisition, follow-up, offer positioning, and business development. Participated in live workshop seminars centered on CRM, sales and marketing strategy's. Organized material into structured systems for repeatable growth.
Timeline
Shipping, Receiving & Operations Coordinator
Classic Exhaust Systems LLC
02.2025 - Current
Event Crew
Rocket Mortgage Arena
10.2024 - 12.2025
HVAC Service Technician
Kish HVAC
06.2022 - 07.2023
Independent Market Analyst
Self-Employed
09.2021 - Current
Shift Lead / Manager
Subway
12.2020 - 12.2021
High School Diploma -
Mentor High School