Helen Jo Schaller
Taylor,WI
Summary
Versatile Administrative Professional with strong organizational skills and expertise in process efficiency. Brings extensive and varied background in business office administration and related roles. Skilled at using MS Office to create exceptional communications, presentations, spreadsheets and more. Self-led, respectful, and adapts easily to any situation. Substantial records management experience. Goal-oriented, motivated to learn and grow; works well under pressure.
Overview
25
25
years of professional experience
1
1
Certification
Work History
DEPUTY CLERK/UTILITY CLERK/ADMINISTRATIVE ASSISTANT
Charter Township of Breitung
04.2021 - Current
- Administer elections preparation and execution for over 5,000 residents
- Fulfill Payroll, Accounts Payable, HR duties
- Handle Cemetery management and record-keeping
- Manage water / refuse billing and account maintenance for over 2,500 accounts
- Perform meeting prep for elected and appointed boards, commissions, and committees
- Complete Administrative Assistant responsibilities for four departments
- 'Data-Scrubbed' three separate customer databases
- Act as point-of-contact for public communications (phone, email, in-person)
- Calendar maintenance, building spreadsheets, end-user training, newsletters, presentations, website maintenance
BOOKKEEPER
S & H Service & Repair, LLC (Co-Owner)
03.2010 - 01.2022
- Provided general office management, including Accounts Payable, Accounts Receivable, Payroll, taxes, filing, money handling, customer service, and compliance
- Established QuickBooks accounting system to reflect accurate financial records
- Set up and maintained over dozen databases
- Created and maintained company website
PURCHASING ASSISTANT
Trident Maritime Systems
11.2019 - 11.2020
- Maintained complete documentation and records of all purchasing activities for assigned Buyers
- Collaborated with cross-functional teams to facilitate efficient and timely product delivery
- Updated and consolidated spreadsheets for financial forecasting, data analysis, and reporting
- Created data and budget management spreadsheets for three US-based offices
- Established new remote process for approvals and trained local staff for remote use in beginning of pandemic
- Administered safety topics for entire local office
WIRE TECHNICIAN
Systems Control
11.2018 - 11.2019
- Worked from ladders, scaffolds, and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings and on roofs
- Read blueprints, schematics, wire diagrams, flow charts and written descriptions to correctly place and wire equipment
- Installed and wired electrical transformers, service panels, and circuit breakers
- Ran wiring and cabling to equipment (AC and DC) into buildings and through walls
CASINO COMPLIANCE MANAGER/ADMINISTRATIVE ASSISTANT
Potawatomi Carter Casino Hotel
12.2007 - 08.2018
- Directed facility's anti-money laundering (AML) program, including development, implementation, and monitoring, as well as managed transition from manual to electronic AML system
- Improved 'Know Your Customer' program to enhance loss prevention
- Implemented virtual training method which minimized overtime for mandatory training by 50%
- Facilitated adoption of new internal control structure, consolidating 1,000+ control documents into 350; established database for these documents
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls
- Supervised, coached, and mentored compliance officers; provided ongoing AML training for over 200 employees
- Provided training for each management employee on internal control maintenance for their department(s)
- Recorded and transcribed minutes for twelve departments and four executives
- Overhauled entire personnel filing system for department with 70+ employees
- Assisted with department budgets, scheduling, and reporting for six departments
- Handled miscellaneous duties, including domestic travel arrangements, expense reporting, customer service, presentations, newsletters, filing/e-filing, proofreading, various types of correspondence, event organization, database creation, end-user training, and simple data analysis
COORDINATOR
Paper Transport
06.2005 - 04.2007
- Coordinated trailer movements for two paper mills and a large warehouse
- Directed and supervised local teams of up to 15 people
- Entered data, generated reports, and produced tracking documents
TRAILER SPOTTER
DSI Logistics and Paper Transport
09.2001 - 06.2005
- Spotted trailers to and from internal and external docks using spotter trucks
- Operated equipment in safe and efficient manner, moving 23,000+ trailers with over 99.9% safety record
- Inspected trucks for malfunctions and reported vehicles to management for corrective action
- Trained new employees
MOVER
Mayflower
09.2000 - 09.2001
- Hand loaded and delivered household freight while maintaining accurate inventories and associated paperwork throughout Wisconsin, Northern Illinois, and Upper Michigan
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight
- Performed warehousing, inventory, and drive forklifts, pallet jacks, and other equipment to move materials
- Communicated with customers courteously and professionally to drive satisfaction
- Led and supervised local teams of up to 7 people
OTR TRUCK DRIVER
Arrow Trucking and Veriha Trucking
05.1999 - 09.2000
- Picked up and safely delivered flatbed, dry van, and reefer freights, including hazardous material, within all 48 contiguous states and lower Canadian provinces through all seasons
- Accurately maintained logbook and associated freight paperwork
- 100% on-time delivery rate with no freight damage
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
Education
Associate of Arts - Business Administration
University of The People
Pasadena, CA07.2025
No Degree - Mechanical Engineering
University of Alabama Huntsville
Huntsville, ALSkills
- Accounts Payable/Receivable
- Training
- Data analytics
- Research
- Internal control
- Problem solving
- Project management
- Records management
- Regulatory compliance
- Risk management
- Elections administration
- Operational efficiency
- Adaptable
- Attention to detail
- Analytical and critical thinking
- Administrative support
- Data entry
- Communication
- Cash handling
- Bookkeeping
- Advanced MS Office Suite
- Staff management
- Mail handling
- Travel accommodations
- Expense reporting
- Financial services
- Schedule & calendar planning
- Report development
- Extensive vocabulary
- Office administration
- Technical support
Software
Microsoft
Word, Excel, PowerPoint, Publisher, Outlook, Teams, SharePoint, OneNote, Forms, Access
Other
Adobe Acrobat DC, BS&A Software, RingCentral, Intuit Quickbooks, Everi Software
Certification
- EMT - Certified Emergency Medical Technician (2011-2018)
Training
Microsoft
Advanced MS Excel, Advanced MS Access, PowerPivot
Leadership
Leadercast, Live 2 Lead, Leadercast Women, EntreLeadership
Supervisory
Supervisory Management
Compliance
Beginning Accounting, Internal Audit Training, Anti-Money Laundering, World Game Protection
Timeline
DEPUTY CLERK/UTILITY CLERK/ADMINISTRATIVE ASSISTANT
Charter Township of Breitung
04.2021 - Current
PURCHASING ASSISTANT
Trident Maritime Systems
11.2019 - 11.2020
WIRE TECHNICIAN
Systems Control
11.2018 - 11.2019
BOOKKEEPER
S & H Service & Repair, LLC (Co-Owner)
03.2010 - 01.2022
CASINO COMPLIANCE MANAGER/ADMINISTRATIVE ASSISTANT
Potawatomi Carter Casino Hotel
12.2007 - 08.2018
COORDINATOR
Paper Transport
06.2005 - 04.2007
TRAILER SPOTTER
DSI Logistics and Paper Transport
09.2001 - 06.2005
MOVER
Mayflower
09.2000 - 09.2001
OTR TRUCK DRIVER
Arrow Trucking and Veriha Trucking
05.1999 - 09.2000
Associate of Arts - Business Administration
University of The People
No Degree - Mechanical Engineering
University of Alabama Huntsville
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