H. Keith Lee
Johns Creek,GA
Summary
Progressive Senior Consulting Manager with a superior understanding of client engagements and consulting. Skilled in critical thinking and solutions-oriented planning, applying advanced understanding of HCM Support and Implementation . Determined to increase company profits and streamline processes.
Overview
22
22
years of professional experience
Work History
Consulting Manager
Wise Consulting Associates
01.2018 - Current
- Directed major client engagements and monitored asset managements
- Designed new projects with timelines, budgets and scope of work plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Sponsored Dayforce SI Implementation Projects for clients in US Global
- Sponsored HCM Monthly Support Clients
Consultant
Wise Consulting Associates
02.2016 - 01.2018
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
Consultant
Community Health Systems
04.2014 - 09.2015
- Contractor on rojects implementing UltiPro in 50+ hospitals.
Solution Design Consultant Virtual
SafeGuard Global
04.2014 - 09.2015
- As Implementation Team Lead, worked with clients to develop global solutions suitable to their needs for multi-country payroll processing
- Co-managed projects from beginning to end ensuring timely deliverables.
Payroll Manager
Alston & Bird LLP
02.2012 - 04.2014
- Manage payroll team for 2000+ employee multinational law firm
- Responsible for daily and per pay period payroll processing including file imports, auditing and GL account reconciliations
- Involved with Ceridian upgrades and special projects
- Manage 2 direct reports
- Left to accept offer from former manager.
Business Analyst
Ceridian
08.2007 - 01.2012
- Responsible for collecting, clarifying, and translating client business requirements into documentation and conceptual design (using appropriate tools and processes) from which solutions are configured and service processes are developed
- Actively participate in all phases of the implementation lifecycle and work closely with a variety of internal and external partners to ensure that all business requirements are understood, documented, and met
- Act as a relationship manager to the client's subject matter experts throughout the client transition process
- Work with existing clients to upgrade systems and address additional needs
- Assist in writing technical specifications
- Work closely with development to provide feedback and consultation regarding new products or new releases of current products utilizing Agile Methodology and writing user cases
- Additional experience in this role include participating and facilitating test cycles, training and providing demos of new products as they are being developed
- Left due to Business Unit being eliminated.
Human Resources Information Systems Manager
Troutman Sanders, LLP
04.2005 - 08.2007
- Manage daily operations of human resources information systems including Ceridian HR /Payroll (HPW), Ceridian Self Service and Ceridian SourceTimePro time and attendance system
- Manage implementations and upgrades of existing system and develop enhancements to programs
- Manage projects dealing with HR Benefits and Compensation process improvement
- Provide reports for various departments for RFPs
- Create and distribute census reports, OT reports, turnover reports, compensation analyses, review alert reports
- Design and maintain HR page of intranet, HR Sharepoint
- Analyze and provide data for salary surveys
- Provide support and analyses for recruiting manager
- Left because position was being downsized.
Implementation Consultant
Ceridian
01.2004 - 01.2005
- Managed implementation projects and client configuration as well as data conversion, auditing, and transition to service department
- Advised new clients on function and benefits of HR/Payroll web-accessed processing utilizing UltiPro
- Made new clients aware of additional services offered and marketed these services
- Implemented Ceridian Self-Service
- Project management with MS Project
- Team resource for clients migrating from Ceridian Signature products
- Team Lead for client tax kit set up and submission
- Liaison to Ceridian Tax Filing Services
- Left due to department downsizing and eminent layoffs.
Application Support Analyst
Ceridian
01.2002 - 01.2004
- Provided technical support of Source 500, Source Assist and eSource for Ceridian's Major Accounts Team
- Cross-trained in Signature Mainframe support
- Managed large, high-profile clients providing Signature Payroll (mainframe) and software support while maintaining a high level of consistent customer satisfaction
- Created custom Signature database reports for customers in addition to the creation and management of Generic Vacation/Sick/Holiday accrual tables
- Designated team resource for Signature and iPM (Internet Payroll Management)
- Transferred to another position at Ceridian.
Education
Bachelor of Arts - Music
University of South Carolina
Columbia, SC05.1983
Skills
- Experience with SQL, XML, MS Office (Word, Excel, Access, PowerPoint), MS Project, Sharepoint, SmartSheet, NetSuite, Open Air, Dayforce HCM
- Client Relationships
- Operational Planning
- Client Satisfaction
- Quality Assurance
- Account Management
- Project Management
- Process Improvement
- Project Planning
- Staff Management
- Employee Development
- Customer Service
- Budget Management
- Documentation and Reporting
- Problem Resolution
- Customer Relationship Management
- Team Leadership
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Performance Reviewing
Timeline
Consulting Manager
Wise Consulting Associates
01.2018 - Current
Consultant
Wise Consulting Associates
02.2016 - 01.2018
Consultant
Community Health Systems
04.2014 - 09.2015
Solution Design Consultant Virtual
SafeGuard Global
04.2014 - 09.2015
Payroll Manager
Alston & Bird LLP
02.2012 - 04.2014
Business Analyst
Ceridian
08.2007 - 01.2012
Human Resources Information Systems Manager
Troutman Sanders, LLP
04.2005 - 08.2007
Implementation Consultant
Ceridian
01.2004 - 01.2005
Application Support Analyst
Ceridian
01.2002 - 01.2004
Bachelor of Arts - Music
University of South Carolina
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