Alex Ochoa
Montebello,CA
Summary
Dedicated Security and Safety Supervisor with over 8 years of experience in hospitality security, specializing in the implementation and maintenance of robust safety and security protocols. Proven expertise in managing crowd control and resolving conflicts in high-traffic environments, ensuring a secure and welcoming atmosphere for guests and staff. Recognized for exceptional communication skills and a calm demeanor, effectively addressing challenges while fostering a culture of safety. Committed to upholding the highest standards of security to enhance overall guest experience and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Host
SBE Entertainment
Los Angeles, CA
05.2022 - Current
- Monitored premises and provided responsive customer support to enhance overall experience in high-traffic areas.
- Managed access control to ensure efficient crowd movement and safety.
- Addressed disputes and implemented policy guidelines effectively.
- Enforced venue policies and procedures, enhancing guest experience and operational efficiency.
Security & Safety Supervisor
Sunset Marquis Hotel
West Hollywood, CA
12.2016 - Current
- Supervised daily security operations, ensuring compliance with safety protocols and standards.
- Ensured optimal functionality of CCTV systems through proactive monitoring and troubleshooting.
- Addressed incidents and compiled detailed reports to enhance operational efficiency.
- Achieved efficient team operations through effective staff training and supervision. Streamlined scheduling and shift coverage to enhance productivity.
- Examined recorded surveillance footage to identify critical evidence for ongoing investigations.
- Conducted safety meetings to ensure compliance and track resolution of identified hazards.
- Managed inventory and compliance of safety equipment, guaranteeing availability of AEDs, first aid kits, and fire extinguishers.
Field Training Officer
Wynn Resorts
Las Vegas, NV
01.2018 - 05.2019
- Conducted on-site evaluations to ensure compliance with operational standards and protocols.
- Guided new hires to ensure understanding of company policies and adherence to operational procedures.
Education
Some College (No Degree) - Coursework in Social Work
Rio Hondo College
Whittier, CA01-2023
High School Diploma -
Parkridge Private School
Long Beach, CA01-2015
Skills
- Proficient in VLC and Hikvision software
- Bilingual in English and Spanish
- Incident Reporting, Team Leadership, and Dispute Resolution
- Surveillance system oversight
Accomplishments
- Supervised a team of 5+ staff members.
Certification
- FTO - Certified Field Training Officer
Timeline
Security Host
SBE Entertainment
05.2022 - Current
Field Training Officer
Wynn Resorts
01.2018 - 05.2019
Security & Safety Supervisor
Sunset Marquis Hotel
12.2016 - Current
Some College (No Degree) - Coursework in Social Work
Rio Hondo College
High School Diploma -
Parkridge Private School