HEATHER STEWART
Sierra Vista,AZ
Summary
Dedicated Administrative professional with proven skills in managing administrative teams and delegating tasks to accomplish operational goals. Highly organized with good prioritization and planning abilities. Provides excellent customer service in fast-paced environments, with strong organization skills.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Electronic Proving Ground
Fort Huachuca, AZ
03.2017 - Current
- Perform general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Maintained record keeping for all purchase requests
- Primary safety officer for facility; Participate in company safety committee
- Maintained record of accountability for personnel on compound
- Delivered top-notch administrative support to office staff, promoting excellence in all areas of office operations
- Certified in Resource Conservation and Recovery Act (RCRA)
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Maintained records/property for key control at facility
- Maintained various documents for calibrated equipment
- Managed informational database and processing of equipment being returned
- Act as liaison between Government, Field Service Representatives and E3 personnel
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Monitored Site Lead's work calendar and scheduled appointments, meetings and travel
- Coached new employees on administrative procedures, company policies and performance standards
- Tracked inventory and ordered office supplies encouraging cost-effective solutions
- Routed incoming calls and faxes and drafted detailed messages to expedite response
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Arranged rapid office equipment repair and maintenance with vendors
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Promoted team productivity by keeping supplies organized and well-stocked
Recreation Leader III
City of Sierra Vista
Sierra Vista, AZ
04.2015 - 03.2017
- Organized activities that developed children's physical, emotional and social growth
- Redirected children to encourage safe, positive behaviors
- Created daily lesson plans for activities
- Physically and verbally interacted with children throughout the day
- Monitored children's play activities to verify safety and wellness
- Carefully supervised children in play area
- Escorted children on outings and trips to events such as movies, gymnastics and bowling
- Received runner up for employee of the year
- Encouraged children to be understanding of others
- Planned weekly activities and craft according to themes
- Enforced rules and managed behavior through developmentally appropriate discipline
- Provided technical assistance to site leader to help coordinate diverse projects
- Engaged participants in recreational activities and team-building exercises
- Developed positive and productive relationships with kids, parents and staff
- Transitioned participants between activities, and field trips
- Kept athletic and games equipment and facilities organized and maintained
CSR/Sales Associate
Staples
Sierra Vista, AZ
06.2014 - 11.2015
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Received employee of the month, twice
- Cross-trained and provided back-up for other customer service representatives when needed
- Increased store sales by up-selling merchandise
- Computed accurate sales prices for purchase transactions
- Assisted customers with store and product complaints
- Accountable for all monetary transactions for customers using cash, debit/credit cards and checks
- Operated phone system by answering and making phone calls to customers
Computer Operator II
Electronic Proving Ground
Fort Huachuca, AZ
11.2012 - 12.2013
- Ability to work with demanding and fast-paced atmosphere
- Effectively supervised and trained employees on a daily basis
- Demonstrated aptitude to follow instructions with efficiency and speed
- Maintained all record- keeping procedures without error
- Delegated responsibilities to employees to meet company's expectations
- Performed logistics tasks at shipping facility
- Ability to reduce and analyze standard and nonstandard test data for various development and current force test events
- Preformed configuration management to DISA (Defense Information Systems Agency) and IA (Information Assurance) standards
- Knowledge of Microsoft Office
- Maintained various types of records (e.g. purchasing, inventory)
- Projected work schedules for co-workers
- Installation and troubleshooting of various computer and networking hardware/software
- Ability to reduce and analyze data through multiple programs
Engineering Technician II/III
Electronic Proving Ground
Fort Huachuca, AZ
06.2009 - 11.2012
- Provide contractor support for VSWR, Power Out, Desensitization, CO-SITE, Range and Performance testing for tactical and commercial platforms
- Able to adapt to a variety of nonstandard problems which require extensive operator intervention (e.g., frequent introduction of new programs, applications, or procedures)
- Installation and troubleshooting of multiple radio system both military and commercial
- Data collection and analyzing of standard and nonstandard test data for various developmental and current force test events
- Installation and troubleshooting of various computer/networking hardware both instrumentation and tactical required for multiple test events
- Ability to reduce and analyze data through MANCAT program
- Supported several tests to include: MSS, HMS, JTRS, GMR, Cosite and Desensitization, JUICE, RBCI, WIN-T
- Licensed on tactical vehicles used for test support such as HMMWV and Stryker
- Experienced in the use of SKL (Simple Key Loader)
- Performed configurations on varies computer to DISA (Defense Information System Agency) Gold Disk standard
Education
High School Diploma -
Buena High School
Sierra Vista, AZ2007
Bachelor of Arts - Environmental Studies
Ashford University
San Diego, CA04.2024
Skills
- Administrative support
- Time management
- Attention to detail
- Maintaining inventory and system data base
- Microsoft Office
- Filing and data archiving
- Attendance record management
- Records management
Timeline
Administrative Assistant
Electronic Proving Ground
03.2017 - Current
Recreation Leader III
City of Sierra Vista
04.2015 - 03.2017
CSR/Sales Associate
Staples
06.2014 - 11.2015
Computer Operator II
Electronic Proving Ground
11.2012 - 12.2013
Engineering Technician II/III
Electronic Proving Ground
06.2009 - 11.2012
High School Diploma -
Buena High School
Bachelor of Arts - Environmental Studies
Ashford University
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