HENRY MAKARCZYK
Mays Landing ,NJ
Summary
Driven by a passion for innovation and continuous improvement, possessing a proven track record of implementing strategies to drive business growth and enhance operational efficiency. Focuses on collaboration, team building, analytics, and fostering relationships with colleagues and stakeholders ensuring successful project outcomes. Adept at managing multiple priorities simultaneously and dedicated to the highest standards of quality and unwavering customer satisfaction consistently delivering results that exceed expectations in thriving, fast-paced environments. I am confident that my distinctive combination of expertise and skills will be instrumental in propelling your company's success in today's competitive marketplace.
Overview
23
23
years of professional experience
Work History
ANALYST - Operations Support Analyst
TROC Global
09.2022 - 03.2024
- Develop captivating initiatives to enhance brand recognition and boost retailer interaction, while diligently monitoring and tracking progress to guarantee seamless execution by brand ambassadors.
- Optimized data collection process to ensure precise and punctual reporting on competitive activities and market analysis.
- Collaborated to craft visually captivating and informative dashboard for clients, empowering them to efficiently monitor key performance indicators (KPIs) and discern strengths and business opportunities with ease.
- Delivered weekly insights and recommendations to stakeholders, facilitating data-driven decision-making aimed at optimizing performance bonus achievement.
- Played a pivotal role within the leadership team, instrumental in fostering client growth from $2.8 million to $4.9 million through solution-oriented services.
- Compiled and analyzed financial data to generate monthly revenue and cost estimates while also overseeing invoicing and collection of $7.7 million from program's inception in 2022.
Sales Operations /Project Manager, Data Analytics
Sprint / T-Mobile
06.2017 - 08.2020
- Collaborated closely with NJ/NY Sales Director providing sales forecasting, performance analytics, and facilitate executive communications.
- Managed regional store deployment, optimization, relocations, remodels, and closures.
- Developed and implemented front-line data collection tools to capture real-time sales results, corporate sales leads, and in-store appointment tracking.
- Successfully managed retail facilities budget of 1.5 million through effective planning and continuous expense monitoring.
- Work collaboratively with various departments, including Marketing, HQ team, Human Resources, Corporate Security, Vendor Partners, and Sales leadership, to enhance efficiency and foster positive working relationships.
- Deliver regular project updates to executive team
- Schedule and lead meetings with project stakeholders to discuss deliverables, schedules, and address any conflicts.
- Recognized for exceptional support and business practices, receiving nominations for Circle of Excellence in both 2018 and 2019 from peers.
District Manager
Sprint Corporation
03.2016 - 06.2017
- Achieved 130% YOY growth for post and pre-paid acquisition net adds
- Revitalized operations and realigned plans to increase close rates on new opportunities and leverage changes in customer habits
- Increased unit add-on revenue from $40 to $90
- Hired and led 128 managers and consultants for corporate-owned retail sales organization
- Drove sales for 59 stores across 5 districts, generating $8.5 million in annual volume
- Identified, developed, and promoted talented employees building collaborative and hardworking leadership team
- Collaborated with internal teams and support staff to accelerate execution of go-to-market strategies and achieve targets
- Aligned District goals to establish strong B2B relationships, achieve low-cost structure, acquire and retain customers, develop a world-class team, and create exceptional customer experiences
Store Manager
Sprint Corporation
01.2011 - 03.2016
- Developed and cultivated employees' career aspirations through performance vs. goal setting in weekly / monthly one-on-one meetings
- Embraced logical and creative thought processes with employees, resulting in YOY average increases of 20%
- District resource for staffing, operations, creative sales approaches, and unique solutions
- Coached sales associates in product specifications, sales incentives, and selling techniques, leading to employee satisfaction results of 90% or higher
- Used performance data to evaluate and improve operations, target current business conditions, and forecast needs, resulting in 9 quarters of operational excellence recognition
- Scheduled and led weekly store meetings to discuss sales promotions, provide performance updates and created a platform for all employees to voice concerns, provide feedback and share best practices
Field Technical Supervisor
Flextronics, Retail Technical Services
01.2009 - 01.2011
- Cultivated strong relationships with Verizon Wireless to maximize value for both employees and clients.
- Developed strategies to enhance net promoter scores, sales targets, and add-on attachments.
- Led 12 customer-facing staff members focusing on improving customer experience and increasing sales attachments.
- Oversaw employee task completion, daily performance evaluations, and end-of-month results to assess business operations and identify inefficiencies.
Indirect Account Manager
Sprint Nextel Corporation
01.2001 - 01.2009
- Led 32 accounts in the Philadelphia Tri-State area to achieve national recognition
- Consistent top performer in meeting departmental targets for revenue, cost reduction, and customer satisfaction
- Created and delivered market training on hiring, customer satisfaction, sales techniques, and merger integration
- Managed contracts for hiring, maintaining, and terminating agreements
- Resolved escalated customer issues to uphold a positive brand reputation and reduce churn
- Identified growth opportunities in NJ/PA/DE territory and worked with sales teams to achieve performance objectives
- Maintained regular communication on daily/weekly performance progress with internal and external teams
Education
Associate Degree in Business Administration - Business Administration And Management
Cumberland County College
Vineland, NJ05.2002
Skills
- Solution-Oriented Mindset
- Proficiency in Microsoft Office
- Program / Project Development and Logistics Management
- Strategic Planning and Procedure Development
- Staff Training, Development, and Retention
- Client Relations with Persistent Networking
- Lead Generation, Performance Monitoring, and Data Analysis
- Presentations, Public Speaking, and Group Discussion Facilitation
- Adaptability, Flexibility, and Multitasking Abilities
- Analytical and Quantitative Skills
Timeline
ANALYST - Operations Support Analyst
TROC Global
09.2022 - 03.2024
Sales Operations /Project Manager, Data Analytics
Sprint / T-Mobile
06.2017 - 08.2020
District Manager
Sprint Corporation
03.2016 - 06.2017
Store Manager
Sprint Corporation
01.2011 - 03.2016
Field Technical Supervisor
Flextronics, Retail Technical Services
01.2009 - 01.2011
Indirect Account Manager
Sprint Nextel Corporation
01.2001 - 01.2009
Associate Degree in Business Administration - Business Administration And Management
Cumberland County College
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