Hector Miramontes
San Francisco,CA
Summary
Proven record of success as an Account Manager, with a strong track record of achieving sales goals and building lasting customer relationships. Highly organized and attentive to detail when managing accounts and delivering customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Manager
MTES
01.2016 - Current
- Delivered bespoke project management, consulting, and regenerative business design services for clients worldwide, including digital transformation and sustainability-focused ventures.
VP of Business & Economic Development
Hispanic Chamber of Commerce
11.2017 - 09.2018
- Managed team of 7 direct reports across 3 offices throughout the Portland metro area, providing business technical advising and entrepreneur support services, including lines of credit for business development, to over 140 business owners.
- Led re-design and implementation of CRM system.
Director of International Relations | OGR
City of Portland
02.2014 - 11.2017
- Led Portland's International Relations Program, managing global partnerships, 5-trade missions, and 10-sister city relationships, while developing operational systems and protocols from the ground up.
- Coordinated cross-departmental projects across 20+ city bureaus and hosted 50+ yearly delegations, enhancing the city's global reputation and advancing sustainability initiatives with international partners.
Assistant to State Relations Team | OGR
City of Portland
12.2011 - 02.2014
- Supported legislative lobbying activities during three state legislative sessions (2012, 2013, 2014) by tracking legislation, preparing briefing materials, and coordinating communications between 22 city bureaus and 4-person lobbying team.
- Facilitated intergovernmental meetings and maintained legislative databases, contributing to successful advocacy efforts at the state level.
Finance Assistant | BPS
City of Portland
06.2011 - 12.2011
- Supported financial reporting and compliance for more than 20 active grant-funded sustainability programs in the Bureau of Planning & Sustainability (BPS), including federal, state, and local grants, enabling program managers to meet grant requirements and maximize funding impact, contributing to successful audits and the continued growth of BPS's sustainability initiatives.
Territory Sales Account Manager
Symantec
12.2007 - 10.2008
- Managed a $12M SaaS sales territory focused on compliance, network security, and anti-spam solutions by targeting high-potential business verticals and executing outbound strategies, increasing pipeline velocity by 15% and consistently exceeding quotas.
- Closed deals with mid-market and enterprise clients by delivering tailored demos, negotiating contracts, shortening the sales cycle to 30 days and boosting customer retention.
- Developed comprehensive sales plans to meet revenue targets and identified opportunities for growth in the assigned territory.
Outbound Sales Representative
Symantec
09.2007 - 12.2007
- Generated leads and re-engaged accounts with 80+ outbound calls daily, supporting territory managers and driving new business growth for Symantec's compliance and security SaaS offerings.
- Partnered with account and renewals teams to close outbound campaign leads, using consultative outreach to raise conversion rates.
- Gathered customer feedback during campaigns, informing product improvements and sales strategy.
Outbound Sales Team Lead
Symantec
03.2007 - 09.2007
- Led a 10-person team handling 100+ inbound calls per rep daily, qualifying leads and routing them to account teams for faster response and higher customer satisfaction.
- Created and launched the Symantec Resource Guide, an at-a-glance sales enablement tool detailing internal team contacts and support scopes for sales and renewals; widely adopted across the organization, it streamlined onboarding, reduced misrouted calls by 33%, and nearly eliminated related customer complaints.
Education
MBA - Sustainable Business
Presidio Graduate School
Seattle, WA01-2015
CCFS Certificate - French
Sorbonne University
Paris, France01-2009
Bachelor of Arts (B.A.) -
University of Oregon
Eugene, OR01-2008
Skills
- SaaS Sales
- Pipeline Management
- Compliance Frameworks
- Solution Selling
- Startups
- Account Management
- Customer Service
- Cross-Selling
- Up-Selling
- Software Demonstration
- Solution Selling
- Salesforce & CRM Proficiency
Certification
- Digital Business Transformation on Google Cloud
- Machine Learning Operations (MLOps) on Google Cloud
- Google Compliance Training for Vendors
LANGUAGES
English - Native
Spanish - Native
French - Advanced
Timeline
VP of Business & Economic Development
Hispanic Chamber of Commerce
11.2017 - 09.2018
Account Manager
MTES
01.2016 - Current
Director of International Relations | OGR
City of Portland
02.2014 - 11.2017
Assistant to State Relations Team | OGR
City of Portland
12.2011 - 02.2014
Finance Assistant | BPS
City of Portland
06.2011 - 12.2011
Territory Sales Account Manager
Symantec
12.2007 - 10.2008
Outbound Sales Representative
Symantec
09.2007 - 12.2007
Outbound Sales Team Lead
Symantec
03.2007 - 09.2007
MBA - Sustainable Business
Presidio Graduate School
CCFS Certificate - French
Sorbonne University
Bachelor of Arts (B.A.) -
University of Oregon
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