Summary
Overview
Work History
Education
Skills
LANGUAGES
EXTRACURRICULAR ACTIVITIES
PERSENNAL DETAILS
Certification
Work Availability
Timeline
Generic
HMP HERATH

HMP HERATH

Clemson,USA

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

19
19
years of professional experience
1
1
Certification

Work History

IT Support Officer

Freelancer
03.2021 - 09.2024
  • As a Freelance IT Support Officer, Provided remote or on-site technical assistance and troubleshoot hardware, software, and network issues The role may also include installing and configuring the system and training users on technology tools.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.

IT Executive

International Institute of Health Sciences
10.2019 - 01.2021
  • Provide IT Technical support, Desktop support, and Helpdesk support and training to staff.
  • Maintained Company Website, Moodle LMS, CRM system & Biometric Fingerprint Time Attendance system. Assuring all IT activities are performed within applicable laws, codes, and regulations.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Coordinating, Hardware & Software installations, upgrades, and maintenance of company application Systems
  • Proficiency in ticketing systems and other customer support tools

IT Manager

Mandhu College
04.2013 - 07.2017
  • Network Management: Overseeing the installation, configuration, and maintenance of the institution’s network (wired and wireless) to ensure reliable connectivity for students, faculty, and staff
  • Backup and Disaster Recovery: Designing and managing systems for data backup and disaster recovery to minimize data loss in case of a system failure
  • Help Desk Management: Leading and overseeing the IT support team to resolve technical issues students, faculty, and staff face.
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.

System Administrator

Western Legend Shipping
01.2011 - 03.2013
  • Windows server administration (Domain controller, DHCP, DNS, File server, Printer server, Backup server, Web server, Virtual class server, Fingerprint server).
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Designed, installed, maintained, and optimized documentation of LAN network hardware and software, security systems, and communication links
  • Maintained, troubleshoot, repaired, and administered local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet, and peripheral equipment

IT Instructor

University of Colombo
02.2006 - 08.2010
  • Network Management: Overseeing and maintaining the university's network infrastructure, ensuring reliable connectivity for faculty, staff, and students
  • System Administration: Managing servers, operating systems, and applications, ensuring they are up-to-date, secure, and functioning optimally
  • Technical Support: Providing technical assistance to faculty, staff, and students, troubleshooting hardware and software issues, and resolving IT-related problems
  • User Account Management: Managing user accounts and permissions for students, faculty, and staff, ensuring access to the necessary systems and resources

Education

BSc - Mathematics, Statistics, Computer Science

University of Colombo
Colombo, Sri Lanka
07.2005

Some College (No Degree) -

Anuradhapura Central College
Sri Lanka

Skills

  • Leadership experience, Time management, Problem-solving abilities
  • Technical Support, Desktop Support, Helpdesk Support
  • Windows & Network Administration
  • Hardware Skills (PC/Laptop/Printers/Scanners)
  • LAN,VLAN, WLAN,TCP/IP, Access points, Switches ,Firewall , Routers
  • Microsoft Office & Outlook Configuration , Office365
  • Ticketing system experience
  • End-user training
  • Windows7/10/11 & Server2012,2016,2019 & Linux
  • Remote Desktop App: Any Desk, TeamViewer

LANGUAGES

English
Sinhalese

EXTRACURRICULAR ACTIVITIES

Member of the Student Welfare Society of the Faculty of Science, University of Colombo. Awarded SLUSA colors for Football in2003. Member of the University Football team in2003,2004. Member of the Anuradhapura Sptnic Football team.

PERSENNAL DETAILS

  • DOB:08/03/1980
  • Sex: Male
  • Civil Status: Married

Certification

  • Computer Hardware Engineering.
  • Sun Certified Programmer.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Support Officer

Freelancer
03.2021 - 09.2024

IT Executive

International Institute of Health Sciences
10.2019 - 01.2021

IT Manager

Mandhu College
04.2013 - 07.2017

System Administrator

Western Legend Shipping
01.2011 - 03.2013

IT Instructor

University of Colombo
02.2006 - 08.2010

BSc - Mathematics, Statistics, Computer Science

University of Colombo

Some College (No Degree) -

Anuradhapura Central College

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HMP HERATH