Haley Nortrom-Copeland
Buckeye,AZ
Summary
Knowledgeable Pet Groomer with solid background in grooming various breeds, ensuring pets' comfort and well-being. Successfully managed grooming schedules, maintained high hygiene standards, and improved customer satisfaction through attentive service. Demonstrated expertise in breed-specific grooming techniques and excellent communication skills with pet owners.
Overview
7
7
years of professional experience
Work History
Pet Groomer
Pet Evolution
08.2023 - 10.2024
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Success with handling difficult or aggressive pets
- Experience with elderly or medically challenged pet.
- Dog and cat groomer
Dog Groomer
Brooklyn Park Pet Hospital
08.2021 - 08.2023
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Veterinary Assistant
Brooklyn Park Pet Hospital
01.2021 - 08.2023
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
Customer Service Associate
Fleet Farm
01.2018 - 12.2021
- Responded to customer requests for products, services and company information
- Provided information regarding charge accounts and loyalty programs
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Directed over 10 cashiers during shifts
Concession Stand Worker
Pine Haven Farm
09.2017 - 11.2021
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts
- Maintained high standards of customer service in high-volume, fast-paced operations
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes
- Used cash register to tender change and process cash and credit card payments
- Trained 4 new employees and volunteers to operate cash register and properly prepare food
Event Staff Member
Ice Castles
01.2020 - 04.2020
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities
- Processed payments, checked tickets and directed guests thousands of guests to locations
- Set up event facilities and equipment, cleaned areas and organized supplies
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations
- Kept watchful eye on castle participants, monitoring compliance with safety protocols and stepping in to correct unsafe behaviors and protect fellow guests
Education
MBA - Agricultural Business
University of Wisconsin, River Falls
River Falls, WI06-2024
High School Diploma -
Forest Lake Senior High School
Forest Lake, MN04.2020
Skills
- Patience with animals
- Cleanliness and sanitation
- Animal handling expertise
- De-matting techniques
- Gentle restraint methods
- Proper bathing procedures
- Attention to detail
- Problem-solving
- Customer service
- Physical condition monitoring
- Time management
- Verbal and written communication
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Pet Groomer
Pet Evolution
08.2023 - 10.2024
Dog Groomer
Brooklyn Park Pet Hospital
08.2021 - 08.2023
Veterinary Assistant
Brooklyn Park Pet Hospital
01.2021 - 08.2023
Event Staff Member
Ice Castles
01.2020 - 04.2020
Customer Service Associate
Fleet Farm
01.2018 - 12.2021
Concession Stand Worker
Pine Haven Farm
09.2017 - 11.2021
High School Diploma -
Forest Lake Senior High School
MBA - Agricultural Business
University of Wisconsin, River Falls
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