Haley Nortrom-Copeland
Buckeye,AZ
Summary
Knowledgeable Pet Groomer with solid background in grooming various breeds, ensuring pets' comfort and well-being. Successfully managed grooming schedules, maintained high hygiene standards, and improved customer satisfaction through attentive service. Demonstrated expertise in breed-specific grooming techniques and excellent communication skills with pet owners.
Overview
7
7
years of professional experience
Work History
Pet Groomer
Pet Evolution
880 W 78th ST, Channhassen, MN 55317
08.2023 - 10.2024
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Success with handling difficult or aggressive pets
- Experience with elderly or medically challenged pet.
- Dog and cat groomer
Dog Groomer
Brooklyn Park Pet Hospital
5815 80th Ave N, Brooklyn Park MN, 55443
08.2021 - 08.2023
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Veterinary Assistant
Brooklyn Park Pet Hospital
5815 80th Ave N, Brooklyn Park, MN 55443
01.2021 - 08.2023
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
Customer Service Associate
Fleet Farm
Blaine, MN
01.2018 - 12.2021
- Responded to customer requests for products, services and company information
- Provided information regarding charge accounts and loyalty programs
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Directed over 10 cashiers during shifts
Concession Stand Worker
Pine Haven Farm
Wyoming, MN
09.2017 - 11.2021
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts
- Maintained high standards of customer service in high-volume, fast-paced operations
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes
- Used cash register to tender change and process cash and credit card payments
- Trained 4 new employees and volunteers to operate cash register and properly prepare food
Event Staff Member
Ice Castles
New Brighton, MN
01.2020 - 04.2020
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities
- Processed payments, checked tickets and directed guests thousands of guests to locations
- Set up event facilities and equipment, cleaned areas and organized supplies
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations
- Kept watchful eye on castle participants, monitoring compliance with safety protocols and stepping in to correct unsafe behaviors and protect fellow guests
Education
MBA - Agricultural Business
University of Wisconsin, River Falls
River Falls, WI06-2024
High School Diploma -
Forest Lake Senior High School
Forest Lake, MN04.2020
Skills
- Patience with animals
- Cleanliness and sanitation
- Animal handling expertise
- De-matting techniques
- Gentle restraint methods
- Proper bathing procedures
- Attention to detail
- Problem-solving
- Customer service
- Physical condition monitoring
- Time management
- Verbal and written communication
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Pet Groomer
Pet Evolution
08.2023 - 10.2024
Dog Groomer
Brooklyn Park Pet Hospital
08.2021 - 08.2023
Veterinary Assistant
Brooklyn Park Pet Hospital
01.2021 - 08.2023
Event Staff Member
Ice Castles
01.2020 - 04.2020
Customer Service Associate
Fleet Farm
01.2018 - 12.2021
Concession Stand Worker
Pine Haven Farm
09.2017 - 11.2021
High School Diploma -
Forest Lake Senior High School
MBA - Agricultural Business
University of Wisconsin, River Falls