Jessica Hernandez
Olathe,KS
Summary
Result-oriented team leader with expertise in invoicing, document control and financial reporting. Effective at managing diverse team members to accomplish business goals. Detail-oriented and strength, with strength in both project and time management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Dept. Of Veteran Affairs
04.2023 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across entire team.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Coordinated verification and filling of more than 800 daily prescriptions in high-volume pharmacy environment.
Inpatient Pharmacy Technician
Olathe Health System
01.2023 - 03.2023
- Enhanced patient care by accurately processing and dispensing medication orders in timely manner.
- Reduced medication errors through vigilant monitoring of drug interactions and dosage calculations.
- Increased patient safety through proper labeling, packaging, and storage of medications.
- Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
- Managed multiple priorities effectively while working in fast-paced hospital environment during high-volume periods.
- Upheld high standard of cleanliness and organization in pharmacy workspace by following established sanitation protocols and guidelines.
- Dispensed and procured medicinal products and supplies used in hospital.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Pharmacy Operations Manager
Walgreens
02.2021 - 01.2023
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Expanded pharmacy services by overseeing successful launch of immunization programs.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Optimized workflow processes within pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Supervised team of 6 technicians and helped to resolve issues arising during shifts.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume pharmacy environment.
Pharmacy Call Center Representative
Dept Of Veterans Affairs
03.2016 - 06.2021
- Improved customer satisfaction by addressing and resolving complex pharmacy-related inquiries.
- Enhanced patient outcomes through thorough medication review and adherence counseling.
- Maintained high level of efficiency with accurate data entry for prescription refills and new prescriptions.
- Contributed to team's success by meeting call center performance metrics consistently.
- Collaborated with healthcare providers to resolve medication discrepancies, resulting in improved patient care.
- Reduced call wait times by efficiently triaging incoming calls, streamlining communication between pharmacy staff and patients.
- Supported quality assurance initiatives by adhering to company policies and procedures throughout all interactions.
- Managed high volume of inbound calls while maintaining composure under pressure and delivering excellent service.
- Exceeded personal goals related to productivity, adherence, quality scores, and overall performance evaluations.
- Elevated overall department performance by actively participating in team meetings, sharing best practices, and offering constructive feedback when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Trained new personnel regarding company operations, policies and services.
First Party Collector
Dept Of Veterans Affairs
01.2015 - 03.2016
- Improved client satisfaction by promptly addressing delinquencies and resolving disputes.
- Reduced account delinquency rates through effective negotiation and payment plan arrangements.
- Conducted thorough investigations of disputed claims, resulting in increased accuracy and reduced invalid claims submissions.
- Assisted in training new hires on company policies, procedures, and best practices for first-party collections operations.
- Developed strong rapport with clients by demonstrating empathy towards their financial circumstances during negotiations.
- Exceeded performance metrics consistently through strategic prioritization and organization of tasks.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched billing errors and discrepancies to initiate corrective action.
- Managed approximately 80 incoming calls per day from customers.
Education
Associates - General Studies
Allen Community College
Iola, KSAssociate of Business Administration - Accounting
Allen Community College
Iola, KSSkills
- Staff education and training
- Giving Constructive Feedback
- Attention to Detail
- Electronic Dental Record (EDR)
- Insurance Billing
- Insurance Verification
- Payment Processing
- Quality Improvement
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Limited Working
Timeline
Pharmacy Technician
Dept. Of Veteran Affairs
04.2023 - Current
Inpatient Pharmacy Technician
Olathe Health System
01.2023 - 03.2023
Pharmacy Operations Manager
Walgreens
02.2021 - 01.2023
Pharmacy Call Center Representative
Dept Of Veterans Affairs
03.2016 - 06.2021
First Party Collector
Dept Of Veterans Affairs
01.2015 - 03.2016
Associates - General Studies
Allen Community College
Associate of Business Administration - Accounting
Allen Community College