Master Auto Technician
Capitol Honda
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
- Explained estimates and determined repair timelines to manage customer expectations.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
- Completed customer orders and warranty services according to manufacturer specifications.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
- Performed safety and emissions inspections.
- Maximized tool efficiency by performing routine maintenance, prolonging the life of essential equipment and reducing operational costs.
- Contributed to a safe working environment by adhering to safety protocols and conducting regular equipment checks.
- Increased repeat business through building strong relationships with customers based on trust and quality of service.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Reduced vehicle downtime for clients by performing timely preventive maintenance services.
- Enhanced shop efficiency by maintaining a clean and organized work environment, enabling faster repairs.
- Handled warranty claims professionally, ensuring the appropriate documentation was submitted for timely processing.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Assisted in boosting overall shop revenue with upselling additional necessary repair services to customers.
- Mastered Type system and trained new employees on proper procedures.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Read and followed technical documentation to complete accurate repairs.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Performed emissions tests according to standard procedures.
