Hoa Ngu

Trained new staff on service standards and procedures to ensure consistent customer experience.

Resolved team issues by providing clear direction and maintaining calm communication, fostering a positive work environment.

Verified completed work for accuracy across dealership tasks and records to uphold quality and compliance.

Diagnosed and repaired automotive systems including brakes, exhaust, fuel ignition, and electrical components. Perform suspension and alignment repairs. Sufficiently explain technical diagnoses and needed repairs with Service Advisor. Review needed repairs and test drive with customer as requested Constantly learning new technical information and techniques through formal training to keep up with rapidly changing automotive technology. Coaching and mentoring newer Technicians to build stronger teams Ensured service bay remained tidy and organized to facilitate smooth operations. Follow and adhere to company policies. Set clear expectations for employees and offered direction.