HOA NGUYEN
Arlington
Summary
- I am pretty good in team management and inventory control at Bon Kbbq. Recognized for enhancing operational efficiency and boosting customer satisfaction through effective staff training and problem-solving. Committed to maintaining high standards of service and safety while driving team motivation and collaboration.
- I am also a hardworking worker who can stay focus on hours to finish the job. Also, I am good at multitasking to make my work done faster with high quality.
- I am reliable and loyalty if my company is giving me a good opportunity to grow together and providing healthy and balance working condition.
- I am also very good at team work, I am training new staffs at my previous work place, so I know how to connect new and old staffs to show them how important team work is.
Overview
10
10
years of professional experience
Work History
Restaurant Shift Lead
Bon Kbbq
09.2019 - Current
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Boosted overall operational efficiency by continuously reviewing workflows, identifying areas for improvement, and implementing necessary changes.
- Collaborated with management to develop new menu items based on customer feedback and current trends in the industry.
- Managed inventory levels to reduce waste and optimize profits, conducting regular audits on stock levels.
- Maintained a clean and safe environment through diligent adherence to health code regulations and routine inspections.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
Restaurant Supervisor
Duc Chuong
09.2016 - 07.2019
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Insurance Agent
UAG
04.2016 - 07.2016
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Restaurant Server
The Pearl
05.2015 - 03.2016
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Arts - Business Management
Tarrant County College
Fort Worth, TX02-2025
Skills
- Work multitasking
- Hard working
- Team motivation
- Scheduling staff
- Team management
- Shift handover
- Staff training
- Inventory control
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Restaurant Shift Lead
Bon Kbbq
09.2019 - Current
Restaurant Supervisor
Duc Chuong
09.2016 - 07.2019
Insurance Agent
UAG
04.2016 - 07.2016
Restaurant Server
The Pearl
05.2015 - 03.2016
Associate of Arts - Business Management
Tarrant County College
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