Hoa Tran
Austin,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, working in groups and collecting messages to facilitate effective communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Pet Sitter
Freelance
Austin, Texas
01.2018 - Current
- Exercised animals regularly with walks and rigorous play activities.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Administered medications or wellness protocols including parasite preventative, vitamins and supplements, and treatments for acute conditions.
- Followed all pet care instructions, including dietary needs and medication regimens.
Delivery Driver
DoorDash
Houston, Texas
05.2018 - 08.2018
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Receptionist
Venus Nails & Eyelash
Houston, Texas
06.2016 - 07.2017
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed incoming mail and messages to relevant personnel without delay.
- Kept reception area clean and neat to give visitors positive first impression.
Retail Sales Associate
Abercrombie & Fitch
Houston, Texas
04.2015 - 06.2016
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
High School Diploma - undefined
Cypress Creek High School
Houston, TX2017
Bachelor of Arts - International Relations
University of Texas At Austin
Austin, TXSkills
- Typing speed 105 wpm
- Good computer skills
- Ability to work under strict deadlines
- Customer and client relations
- MS Office proficiency
- Multitasking strengths
- Great attention to detail
- Team standards
- Time management
- Fluent in English and Vietnamese
Timeline
Delivery Driver
DoorDash
05.2018 - 08.2018
Pet Sitter
Freelance
01.2018 - Current
Receptionist
Venus Nails & Eyelash
06.2016 - 07.2017
Retail Sales Associate
Abercrombie & Fitch
04.2015 - 06.2016
High School Diploma - undefined
Cypress Creek High School
Bachelor of Arts - International Relations
University of Texas At Austin
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