HOA M. NGUYEN
4347 Greys Rise Way,Georgia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Business Owner
LNP Investments Group LLC DBA Nail Stop
03.2022 - 09.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
Table Game
MGM NATIONAL HARBOR | National
01.2020 - Current
- Provide exceptional customer service within MGM mission and value
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
- Managed chips and money transactions with attention to detail to prevent fraud
- Inspected table games and equipment to confirm proper function
- Applied standard or special rules to games based on pre-agreed game rules
- Dealt cards and compared hands to determine winners of games such as blackjack
Managing Owner | Small Business Owner
LASHES & MORE BEAUTY LLC
01.2016 - 01.2020
- Owner and manage an Eyelash Extension Training business
- Create a functional website to direct online traffic and marketing to social media to gain new potential customers
- Conduct monthly profit and loss analysis
- Handles all day-to-day operations and yearly business accounting.
Private Client Banker & Assistant Manager
J.P. MORGAN CHASE BANK N.A
01.2012 - 10.2016
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Continually boosted branch production and revenue by 150% by consistently meeting all monthly and quarterly sales goals.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
Personal Banker
Wells Fargo Bank
01.2009 - 01.2012
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Followed up with customers to gather feedback and provide additional assistance.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Backed up teller team by handling needs of new and existing customers at main counter.
Senior Teller
WELLS FARGO BANK N.A
01.2008 - 01.2012
- Coached and trained 20 of new bank tellers.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Identified potential needs through observation, questioning, and listening.
- Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
- Maintained, organized and stocked teller window areas.
- Politely assisted over 100 customers per day in fast and high-pressure environment.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Education
Bachelor of Science - Business Administration and Corporate Finance
SAN FRANCISCO UNIVERSITY
San Francisco, California2012
Associate Art Degree - General Studies
MISSION COLLEGE
Santa Clara, California2010
Skills
- Customer Retention
- Business Development
- Planning and Execution
- Business Growth Initiatives
- Strategize Business Plans
- Training and Development
- Market and Competitor Research
- Staff Hiring
- P&L Administration
- Business Management and Development
- Business Marketing
- Google Ads
Languages
Vietnamese
Native or Bilingual
Timeline
Business Owner
LNP Investments Group LLC DBA Nail Stop
03.2022 - 09.2023
Table Game
MGM NATIONAL HARBOR | National
01.2020 - Current
Managing Owner | Small Business Owner
LASHES & MORE BEAUTY LLC
01.2016 - 01.2020
Private Client Banker & Assistant Manager
J.P. MORGAN CHASE BANK N.A
01.2012 - 10.2016
Personal Banker
Wells Fargo Bank
01.2009 - 01.2012
Senior Teller
WELLS FARGO BANK N.A
01.2008 - 01.2012
Bachelor of Science - Business Administration and Corporate Finance
SAN FRANCISCO UNIVERSITY
Associate Art Degree - General Studies
MISSION COLLEGE
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