Hoan Nguyen
Carrollton
Summary
Dynamic and dedicated professional with experience at Panda Express, excelling in customer service and food safety standards. Proven ability to multitask and maintain a clean work environment while training staff. Skilled in order review and problem-solving, ensuring high-quality food assembly and sanitation practices to enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Food Service Worker
Panda Express
06.2022 - 02.2026
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Cleaned and organized kitchen, dining and service areas.
- Processed customer payments and balanced cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Monitored food quality and freshness throughout day.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Associate of Science - Software Engineering
Dallas College
Dallas, Texas, TX12-2025
Skills
- Order review
- Food assembly
- Work station sanitation
- ServSafe
- Safe food handling
- Working quickly
- Cleaning and sanitation
- Multitasking
- Food and safety standards
- Problem-solving
- Customer service
- Staff training and development
Certification
Registered Technician Trainee – Texas State Board of Pharmacy: License No. 399688 | Active | Expires 01/31/2028
Timeline
Food Service Worker
Panda Express
06.2022 - 02.2026
Associate of Science - Software Engineering
Dallas College