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HOAN-VINH NGUYENPHUOC
Gardena,USA
Summary
Broadcast and IT systems engineering professional supporting live and on-demand video platforms, high-availability infrastructure, and cross-functional operations. Background includes system architecture, project management, cloud and virtualization deployments, performance tuning, vendor evaluation, and on-air reliability for live production environments.
Overview
25
25
years of professional experience
Work History
Senior Specialist/Applications Product Support
Vrio
Long Beach, CA
11.2021 - Current
- Delivered advanced product and engineering support for product selection, installation, and application in complex, large-scale IT projects, enhancing system reliability.
- Implemented innovative strategies for optimizing application performance, resulting in a 20% increase in user satisfaction and workflow performance.
- Executed network monitoring and analyzed, diagnosed, troubleshot, and resolved complex system and server issues, ensuring optimal operational performance.
- Collaborated with engineering teams to design, build, implement, and support systems and applications for live and on-demand video services delivered via international satellite and broadcast centers under DirectTV brand.
- Conducted thorough market research and competitor analysis to identify trends and opportunities for product enhancement, resulting in a 10% increase in market share for 2022 FIFA World Cup live video broadcast.
- Assessed multiple vendors to determine suitability for proof-of-concept testing of Grass Valley AMPP, Harmonic VOS360, and TVU Networks.
Technical Team Lead/Senior Specialist
AT&T
Long Beach, CA
07.2015 - 11.2021
- Spearheaded launch of new video automation iTX, managing project planning, execution, and cloud-based software efficiency for live content from Grass Valley; conducted post-launch evaluation to ensure seamless integration and positive operator feedback.
- Led IT team in the planning, design and deployment of various large-scale projects supporting production and systems infrastructure for live broadcast programming and digital entertainment services.
- Provided engineering production support and prepared systems for deployment of 2018 FIFA World Cup live video broadcast utilizing AWS Elemental Live.
- Developed Enterprise Disaster Recovery Plan involving strategy, planning, deploying technology, continuous testing, and ensuring adequate storage to maintain failover and to minimize disruption of production processes and end-user experience.
- Identified ways to implement efficient and faster technical solutions for business issues/challenges, and to improve business processes.
- Collaborated with cross-functional teams to design and execute training programs, achieving a 15% increase in product adoption and user engagement.
- Administered DNS configurations to optimize network performance and accessibility., DHCP, DCs, File, Print, Telnet, FTP, backup server, application server, SQL 2005, McAfee, Spy, VMware server, Terminal server, Terminal clusters, and session directory.
Solution and Development Consultant
AESOP Consultant
Torrance, CA
06.2010 - 04.2017
- Developed business requirements and technical specifications for healthcare medical groups.
- Identified efficient strategies and technical solutions to address healthcare medical business challenges, enhancing reporting and automation processes.
- Conducted thorough market research and competitor analysis in Healthcare and Medical Insurance software to identify opportunities for product enhancement.
- Delivered system development and implementation for healthcare call center.
- Create controlled Quality Assurance Process for the insurance healthcare software.
- Layout Design and Interface Development for multi Medical group locations.
- Maintenance and Optimization of In-house legacy software.
- Provided cable system installation and services to enhance office communication.
Staff Engineer III & Supervisor
Direct TV, Inc.
Long Beach, CA
06.1999 - 07.2015
- Developed complex system architectures within modeling platforms from operational concept through design, simulation, and testing.
- Collaborated on the design, deployment, and support of blade server systems with VMWare server virtualization to optimize server performance and automation system from Grass Valley.
- Designed, deployed, and supported blade servers with Citrix Zen server virtualization for the traffic system IBMS from Sintect software.
- Configured Ethernet and Fiber Channel networks to ensure 24-hour video broadcasting on 26 servers.
- Developed and administered comprehensive disaster recovery plan, enhancing resilience for all Latin American businesses.
- Provided technical leadership support for Broadcast Center: automation, traffic, video server, video router, and other broadcasting equipment.
- Created requirements and engineering drawings for system design from the subsystem. Managed project schedules: recorded, maintained and created test plans, procedures, and reports.
- Performed complex enterprise application testing of proprietary Pro-Bel and Sony video routers.
- Deployed and maintained Oracle 10G database for various systems.
- Deployed and supported EMC storage CX4-i, iSCSI, and Fiber network.
- Managed procedural documentation, policies, SOPs, user guides, application guides, and FAQs for business applications and appliances, ensuring clarity and accessibility for end-users.
- Modified software analyzing code in C and C++ to improve the software, meet user needs, and fix bug reports.
Education
B.S. - Information and Computer Science
University of California Irvine
Irvine, CASkills
Cloud Computing
IT Project Management
Application Development
Web Development
Live Streaming
Broadcast System Design
DevOps Practice
Cloud Infrastructure
Server Management
High Availability
Virtualization technology
Network troubleshooting
Advanced Routing Protocols
MS SQL
Python
Vendor evaluation
Problem solving
Network troubleshooting
Training
UCLA Extension, Los Angeles, Los Angeles, CA, AWS Infrastructure, 2019, Cisco Network, 2018
Timeline
Senior Specialist/Applications Product Support
Vrio
11.2021 - Current
Technical Team Lead/Senior Specialist
AT&T
07.2015 - 11.2021
Solution and Development Consultant
AESOP Consultant
06.2010 - 04.2017
Staff Engineer III & Supervisor
Direct TV, Inc.
06.1999 - 07.2015
B.S. - Information and Computer Science
University of California Irvine