Adobe Creative Cloud
Hoang Nguyen
Cypress,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure IT Support Technician position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
AV Coordinator
MD Anderson Cancer Center
05.2006 - Current
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Streamlined troubleshooting processes for technical issues, ensuring minimal downtime during events.
- Controlled video input for live conferences or performances and pre-recorded productions.
- Schedule, configure and monitor interactive videoconferences with local an international clients. Including entering events requests into EMS scheduling system.
- Actively communicated with other departments such as Event Coordinator or room setup teams in order to coordinate event logistics seamlessly.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Operated computer-based presentation software during meetings or conferences, guaranteeing smooth content delivery.
- Provide assistance to patients and staffs when they encounter problems viewing scheduled programs or using the Video-On-Demand Patient Education System.
- Data entry and report generation for periodic activity with all video conference events and VOD viewing programs.
- Using Spiceworks ticketing system to issue trouble tickets, log working status, keep track and maintenance of all videoconference and non-videoconference rooms
Digital Video Specialist
Legal Media Inc.
03.2005 - 05.2006
- Used Adobe to edit footage into correct order and add effects.
- Managed multiple simultaneous projects, ensuring timely completion while maintaining high standards of excellence.
- Captured and digitized raw video of deposition footage for wide range of projects to be used in court house.
- Streamlined workflow efficiency by developing and maintaining organized file management systems for video projects.
Education
Bachelor of Arts - Communication - Media Production
University of Houston
Houston, TX12.2004
Skills
- Microsoft Office
- Webcasting Platforms
- EMS Scheduling System
- Spiceworks Ticketing System
- Extron Systems
- Network configuration
- Remote Support
- Windows/MAC OS
- Control systems
- Video/Photography
- Video Conferencing
- Live streaming
- Polycom Systems
Software
Microsoft Words, Excel,
Windows/MAC OS
EMS 2020 Scheduling System
Timeline
AV Coordinator
MD Anderson Cancer Center
05.2006 - Current
Digital Video Specialist
Legal Media Inc.
03.2005 - 05.2006
Bachelor of Arts - Communication - Media Production
University of Houston
Additional Information
Professional freelance photographer and videographer
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