Hoang Khang Nguyen
Garden,CA
Summary
Driven professional with a proven track record in the hospitality and sales sectors, notably at Phoholic and Wireless Advocates. Excelled in fostering customer relationships, enhancing service quality, and boosting sales through active listening and meticulous attention to detail. Demonstrated exceptional teamwork and collaboration, ensuring optimal customer satisfaction and workplace efficiency.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Phoholic
01.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Salesperson
Wireless Advocates
07.2021 - 12.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy personal needs.
Education
Bachelor of Science - Healthcare Management
California State University - Dominguez Hills
Carson, CA06.2025
Associate of Arts -
Santa Ana College
Santa Ana, CA06.2022
Skills
- Careful at work
- Pay attention to detail
- Order Taking
- Service Quality
- Safety awareness
- Teamwork and Collaboration
- Time Management
- Active Listening
Languages
Vietnamese
Native or Bilingual
English
Limited Working
Timeline
Restaurant Waiter
Phoholic
01.2023 - Current
Salesperson
Wireless Advocates
07.2021 - 12.2023
Bachelor of Science - Healthcare Management
California State University - Dominguez Hills
Associate of Arts -
Santa Ana College
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