Hoang Nhat Nguyen
Houston,TX
Summary
Dynamic barista with extensive experience at May Coffee VN, excelling in beverage preparation and customer service. Proven ability to enhance workflow efficiency and elevate customer satisfaction through effective team collaboration and training. Recognized for developing innovative drink menus and fostering a welcoming atmosphere, ensuring a memorable experience for all patrons.
Overview
5
5
years of professional experience
Work History
Barista
MTEA Reserve
12.2025 - Current
- Monitored inventory levels and communicated needs for restocking supplies effectively.
- Implemented techniques for improving beverage presentation, elevating overall product quality.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Lead Barista
May Coffee VN
03.2022 - 04.2024
- Oversaw daily coffee operations, ensuring quality and consistency in beverage preparation.
- Trained and mentored junior baristas on espresso techniques and customer service best practices.
- Implemented strategies to enhance workflow efficiency during peak hours, reducing wait times.
- Developed seasonal drink menus, incorporating customer feedback and current trends in coffee culture.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Followed exact recipes for mixing and preparing beverage and food items.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained clean and organized workspaces, adhering to health and safety standards.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Ensured strict adherence to company policies by enforcing dress code standards, punctuality requirements, and operational procedures among staff members.
- Supervised daily shift operations effectively managing schedules assignments ensuring optimal labor utilization.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Trained and mentored junior baristas in coffee preparation techniques and customer service standards.
Barista
Passio Coffee VN
04.2021 - 01.2022
- Managed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Assisted in training new staff on coffee preparation and customer service protocols.
- Prepared high-quality beverages consistently according to established recipes and standards.
- Recommended menu items based on customer preferences to enhance the experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Skills
Customer service
Languages
Vietnamese
Native or Bilingual
English
Limited Working
Timeline
Barista - MTEA Reserve
12.2025 - Current
Lead Barista - May Coffee VN
03.2022 - 04.2024
Barista - Passio Coffee VN
04.2021 - 01.2022
Ngo Thoi Nhiem High School - High School Diploma,