Hodan Egal
Saint Cloud,MN
Summary
Skilled manager with solid experience handling teams, training staff, and customer services. Has a track record of enhancing productivity while taking care of the budgets, and ensuring regulations are followed. Exemplary at developing individualized care plans to guide employees, and settling client complaints. Proficient in building positive relationships and fostering a supportive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Specialist
Phyxius Inc
Saint Cloud
01.2022 - Current
- Document client activities, behavior, and progress in daily logs, ensuring all records are accurate and up to date.
- Ensure all missing signatures are completed and documented monthly, maintaining compliance with regulations.
- Communicate with staff members to ensure shifts are properly covered and arrange shift schedules to meet staffing needs.
- Manage company credit card to purchase items for clients, ensuring all purchases align with company policies.
- Log and track all receipts and expenses to maintain accurate financial records.
- Collaborate with the team to create and implement individualized care plans for clients, focusing on their personal goals and well-being.
Manager
Bridges MN
St. Cloud, USA
08.2021 - 08.2023
- Developed individualized care plans to promote independence and improve daily living skills.
- Conducted client assessments to address evolving needs and ensure effective care.
- Managed client schedules, appointments, and follow-ups for efficiency.
- Supervised and trained team members, ensuring high-quality care and protocol adherence.
- Managed employee schedules, covered shifts, and ensured proper staffing.
- Monitored team performance, provided feedback, and implemented improvements.
- Resolved client and staff concerns promptly to maintain satisfaction and trust.
- Ensured a safe, clean, and organized environment for client well-being.
- Oversaw medical supply inventory, ensuring availability and proper allocation.
- Maintained accurate documentation and ensured regulatory compliance.
- Streamlined administrative processes, achieving 100% compliance.
- Communicated effectively with office management, HR, and supervisors.
Cashier/Expeditor/Order Taker
Burger King
Marshall, USA
05.2020 - 07.2021
- Took customer orders accurately, ensuring all requests and special instructions were clearly understood and followed.
- Handled customer complaints professionally, resolving issues quickly to maintain customer satisfaction.
- Coordinated staffing and coverage during peak hours to ensure operational efficiency.
- Handled cash register duties, ensuring transaction accuracy and maintaining a balanced cash drawer.
- Trained new trainees, providing guidance and support to help them understand their roles and responsibilities.
- Learned duties of other stations to provide coverage during busy periods and ensure smooth store operations.
Education
High School Diploma -
Marshall High School
Marshall, MN06.2019
Skills
- Team Supervision and Training
- Staff Scheduling and Shift Management
- Delegation and Task Prioritization
- Workforce Planning and Staff Allocation
- Performance Monitoring and Evaluation
- Mentoring and Coaching
- Inventory Management
- Budgeting and Resource Allocation
- Coordination with Healthcare Providers
- Regulatory Compliance and Auditing
- Record Keeping and Documentation
- Care Coordination
- Client Needs Assessment and Care Planning
- Microsoft Office
- Email and Phone Communication
- Customer Service
- Building and Maintaining Client Relationships
- Adaptability and Flexibility
- Team Collaboration
- Conflict Resolution and Mediation
- Problem solving
- Attention to Detail and Accuracy
- Time Management and Multitasking
- Goal-Oriented
Accomplishments
Successfully Managed a High-Performing Team Supervised and trained a team at Bridges MN, resulting in improved care quality and 100% compliance with regulatory standards. Created individualized care plans and handled client and staff concerns promptly, fostering a supportive and well-organized work environment. Streamlined Operations and Scheduling Efficiently managed employee scheduling and shift coverage across multiple roles, ensuring smooth daily operations and reducing staffing gaps. Demonstrated strong time management and delegation skills under pressure. Demonstrated Exceptional Customer Service Resolved client and customer complaints across various roles (Burger King, Bridges MN, and Phyxius Inc) with professionalism and empathy, consistently maintaining client trust and satisfaction. Handled Financial
Certification
CPR Certification
Data Analyst Certification
IT Support Certification
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Timeline
Specialist
Phyxius Inc
01.2022 - Current
Manager
Bridges MN
08.2021 - 08.2023
Cashier/Expeditor/Order Taker
Burger King
05.2020 - 07.2021
High School Diploma -
Marshall High School