Offering strong organizational mindset and passion for serving community in library setting, ready to learn and grow. Brings ability to organize, communicated, collaborate, adaptability, and results-oriented mindset. Ready to use and develop skills in cataloging systems and digital databases, ensuring efficient and accurate management of materials, shelving, and assisting patrons in Library Page role.
Hi, I’m
Hodo Ieded
Duvall,WA
Summary
Overview
9
years of professional experience
1
Certification
Work History
Allied Universal Security Services
Unarmed Security Guard
08.2024 - 10.2024
Job overview
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
Speedy Delivery LLC
Customer Service Representative (CSR) /Logistics Dispatcher
06.2022 - 06.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Ariel Rider E-bikes
IT Support Specialist
09.2021 - 03.2024
Job overview
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Developed and implemented preventive maintenance procedures.
- Monitored system performance to identify potential issues.
Midway KinderCare
Lead Preschool Teacher
09.2021 - 11.2023
Job overview
- Assisted and supervised 20 children through entire school day.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
- Applied play-based strategies to provide diverse approaches to learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Supported the social-emotional development of students by implementing lessons on empathy, communication skills, and conflict resolution.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Submitted weekly lesson plans.
- Managed classroom materials efficiently, ensuring availability of necessary resources for daily activities and reducing waste.
- Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.
- Mentored new educators on effective teaching strategies, contributing to their professional development and success in the classroom.
- Provided support for children with special needs or behavioral challenges, implementing personalized accommodations to promote inclusivity within the classroom setting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Attended professional development workshops regularly, staying up-to-date with current early childhood education trends and techniques for enhanced instruction quality.
- Implemented a variety of assessment tools to track student progress and adjust instruction accordingly, leading to improved learning outcomes.
- Developed a comprehensive assessment system to track preschoolers'' progress in key developmental areas, using data-driven instruction to tailor lesson plans accordingly.
Eastside For Hire
Logistics Specialist /Transportation Dispatcher
01.2016 - 03.2020
Job overview
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Provided customers with status updates for tracked packages.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Issued timely and accurate responses to both internal and external inquiries.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Built long-term relationships due to prompt and courteous service.
Education
The Evergreen State College Olympia, WA
Bachelor of Science from Social Work, Early Childhood Education
06-2017
University Overview
- Ranked in Top 15% of class 2017
- Summer Search Scholarship Recipient
- 3.7 GPA
- Elected to Office Manager in Geoduck Student Union2014-2016
Foster High School Tukwila, WA
High School Diploma
06-2013
University Overview
- Honoree of 3.8 National Honor Society
- AP Scholar
- 3.8 GPA
Skills
- Customer Service
- Communication
- Collaboration
- Critical thinking
- Multitasking
- Data Entry
- Customer Relations
- Conflict Resolution
- Microsoft Office Suite
- Technical support
- Clerical support
- Shipping and logistics
Certification
- Adult First Aid / CPR - Certificate #: C6330EBE3
- Security Guard Licenses - Licenses # : SEG2406027
- WA State Driver Licenses - Licenses # : WDL1P912663B
- MAST Permit 12 & 13 - Licenses #: 120845832
Languages
Somali
Native or Bilingual
Arabic
Professional Working
Timeline
Unarmed Security Guard
Allied Universal Security Services
08.2024 - 10.2024
Customer Service Representative (CSR) /Logistics Dispatcher
Speedy Delivery LLC
06.2022 - 06.2024
IT Support Specialist
Ariel Rider E-bikes
09.2021 - 03.2024
Lead Preschool Teacher
Midway KinderCare
09.2021 - 11.2023
Logistics Specialist /Transportation Dispatcher
Eastside For Hire
01.2016 - 03.2020
The Evergreen State College
Bachelor of Science from Social Work, Early Childhood Education
Foster High School
High School Diploma
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