Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hoeury Phommathep

Saint Petersburg,FL

Summary

Dedicated professional with proven expertise in front desk operations and exceptional teamwork abilities, honed at BayCare Medical Group and Bayfront Health. Experienced with managing patient appointments and administrative functions in medical setting. Utilizes effective communication and organizational skills to improve workflow and patient experience. Track record of maintaining accurate records and providing excellent customer service.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Medical Offie Representative

BayCare Medical Group
10.2015 - Current
  • Proactively assisted colleagues when needed, fostering a supportive work environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained a clean, organized waiting area to create a welcoming environment for patients and visitors.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Team Leader

Bayfront Health
07.2007 - 07.2014
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

High School Diploma -

Saint Petersburg High School
Saint Petersburg, FL
06-2000

Skills

  • Front desk operations
  • Appointment scheduling
  • Teamwork
  • Patient scheduling
  • Customer service
  • Payment collection
  • Time management expertise
  • Detail-oriented
  • Patient confidentiality
  • Insurance verification

Certification

  • Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).

Timeline

Medical Offie Representative

BayCare Medical Group
10.2015 - Current

Team Leader

Bayfront Health
07.2007 - 07.2014

High School Diploma -

Saint Petersburg High School

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Hoeury Phommathep