Katherine Hoffacker
Jacobus,PA
Summary
Dependable Lead with WellSpan Philhaven Behavioral Health Centralized Scheduling seeking to make a career change as a Surgical Tech Trainee with WellSpan Health. Motivated to learn skills necessary as a Surgical Tech Trainee to then further advance to a Certified Surgical Technician. Enthusiastic to continue career advancement with WellSpan Health.
Overview
19
19
years of professional experience
Work History
Behavioral Health Centralized Scheduling Lead
WellSpan Philhaven Behavioral Health
10.2022 - Current
- Provide support to the Manager of the Centralized Scheduling Team by assisting with various tasks such as time keeping and PTO approval.
- Collaborate with leadership members from multiple clinics across the East, Central and West regions in assisting with urgent or time-sensitive scheduling needs.
- Provide support to the Centralized Scheduling team, offering guidance by answering questions in a timely manner and assisting with handling patient situations according to standard work.
- Provide support to the Centralized Scheduling team members in handling escalated patient situations while maintaining composure.
- Attend and assist with facilitate daily huddles.
- Assist with data collection to provide team members with weekly and monthly stats to track progress and growth.
- Answers incoming calls from current or new patients and assist with scheduling needs or redirecting calls to the appropriate destination.
Centralized Support Representative
WellSpan Philhaven Behavioral Health
08.2017 - 09.2022
- As a member of the Central Scheduling team, answered incoming calls of current and future patients of WellSpan Philhaven Behavioral Health.
- Assist with processing incoming patient referrals to behavioral health by contacting patients to discuss services and the process for scheduling an appointment.
- Assist with patient scheduling by making outgoing calls to patients to schedule appropriate appointment types based on availability of providers.
- Work with other centralized support representative team members, office staff, and clinicians on various tasks related to patient scheduling or other patient inquiries relating to their behavioral health treatment.
- Work collaboratively with Crisis Intervention to respond to urgent patient needs.
Emergency Department Registration Clerk
UPMC Pinnacle
09.2016 - 11.2017
- As a registration clerk for the Emergency Department, conducted patient interview to verify all demographic information, contact information, and insurance information is correct in the patient's chart.
- Collect patient signatures including consent for services.
- Collect and enter necessary information for patients admitted to the Emergency Department due to automobile accident or work-related injury.
- Work collaboratively with other registration team members in assigned pods to ensure that registration is completed prior to patients being discharged or admitted to the hospital.
Behavioral Health Therapeutic Support Staff Member
TW Ponessa & Associates
05.2006 - 04.2008
- As a Therapeutic Support Staff, worked with other members of a treatment team to provide one on one behavioral intervention to children who receive behavioral health rehabilitation services.
- Worked with clients in the home, school, and community to provide behavioral interventions based on a recommended treatment plan.
- Completed detailed documentation of each session which included the goal to be obtained, interventions, and a plan for future sessions.
- Worked collaboratively with school staff, daycare staff, and the client's family to provide the recommended services.
Education
No Degree - Nursing
Pennsylvania College of Health Sciences
Lancaster, PANo Degree -
Penn State
YorkBachelor of Science - Behavioral Health
York College of Pennsylvania
York05.2006
Skills
- Knowledge of the importance of asepsis and infection control and how it will impact patient safety and surgical outcome
- Ability to work collaboratively with a team, providing clear communication to obtain positive patient experience
- Experience with problem resolution and working with providers, leadership, and team members to find solutions to achieve a positive patient experience
- Ability to provide team members with support during high-stress situations while remaining professional and empathetic to both peers and patients
- Strong understanding of the importance of standardized processes and how standardized processes are important for patient safety and positive outcomes
- Experience assisting to create standardized work to assist with decreasing errors
- Adaptable to change within the workplace Ability to view change as necessary for more efficient processes
Timeline
Behavioral Health Centralized Scheduling Lead
WellSpan Philhaven Behavioral Health
10.2022 - Current
Centralized Support Representative
WellSpan Philhaven Behavioral Health
08.2017 - 09.2022
Emergency Department Registration Clerk
UPMC Pinnacle
09.2016 - 11.2017
Behavioral Health Therapeutic Support Staff Member
TW Ponessa & Associates
05.2006 - 04.2008
No Degree - Nursing
Pennsylvania College of Health Sciences
No Degree -
Penn State
Bachelor of Science - Behavioral Health
York College of Pennsylvania
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