Dynamic leader with a proven track record at Oxidize Hair Company, enhancing client satisfaction and retention through exceptional customer service and advanced interpersonal skills. Spearheaded a 50% increase in product sales by implementing innovative training and incentive programs. Skilled in recruitment, team building, and leveraging technology to solve complex issues, ensuring growth in any line of work and operational excellence.
Overview
14
14
years of professional experience
Work History
Salon Manager/Manager/Lead Educator
Self Employed at Oxidize Hair Company
08.2017 - Current
Controlled inventory by tracking expenses, purchases, and shelf stock.
Managed cash flow, business transactions, banking, and accounting processes.
Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
Fostered culture of continuous improvement, encouraging staff to pursue further education and certifications.
Delegated workplace responsibility to appropriate staff.
Prepared billings and estimates for customers.
Accomplished multiple tasks within established timeframes.
Salon Manager/Lead Educator
Tantalum Salon
01.2014 - 08.2017
Supervised and coordinated the activities of hourly stylists to ensure high-quality service.
Selected and onboarded skilled stylists to meet client needs.
Facilitated training programs to enhance staff skills and salon operations.
Enhanced stylists' client base through strategic online presence and social media marketing.
Implemented an incentive program that led to a 50% increase in product sales.
Addressed and resolved customer complaints, either by direct intervention or by training stylists on effective solutions.
Managed all salon operations including inventory orders, team coordination, and overall salon growth.
Commission Stylist
Toni And Guy
01.2012 - 01.2014
Developed strong relationships with clients, leading to increased repeat business and referrals.
Provided exceptional customer service by effectively addressing the needs of a diverse clientele.
Expanded client base through consistent delivery of 100% satisfaction.
Led instructional sessions and educated students at local hairdressing institutions.
Traveled to receive education from world-renowned stylists, expanding knowledge and presence within the hairdressing community.
Apple Care Tech
Teleperformance
01.2011 - 01.2012
Resolved client issues by providing step-by-step technical support over the phone.
Leveraged software tools to access necessary information.
Addressed and resolved customer issues in a timely manner, maintaining high satisfaction levels.
Resolved technical issues ranging from simple frozen screens to complex software problems.
Resolved complex technical issues escalated from Tier 1 and Tier 2 support teams.
Education
No Degree - Psychology
College of Western Idaho
Nampa, ID
Cosmetologist - Cosmetology
Toni And Guy Academy
Boise, ID
12-2011
Skills
Customer service
Problem-solving skills
Client satisfaction
Training staff
Recruitment and hiring
Appointment scheduling
Advanced interpersonal skills
Promotional event coordination
Multi-task management
Perform well in high-demand, fast-paced environments
Problem resolving
Communication
Advanced people skill in any demographic
Typing skills
Computer/tech skills
Accomplishments
Grew my own business as a self employed hairdresser, while managing a salon of 15 stylists or more
Attended college full time, earning 17 credits while succeeding at both self employment and salon managing, as well as being a single mom of two
Building my business from the ground up
Continuing to persevere, maintain success, and be a present mother
Continuing to succeed and take the next step, regardless of what is happening in my environment.
I am the most driven person I know because that is who I want to be.
Interests
I am a huge animal lover I have two sphynx cats, a miniature poodle, and a classic tabby that I rescued on a camping trip when he was four weeks old My new hobby might be domesticating animals
I enjoy the outdoors a great deal and you can frequently find me in the mountains under some trees, next to a body of water I enjoy writing just as much as I find solace in a good book
I don't sit well with idle hands I love to set a goal, more so I love to achieve them, even with small task
I have an artist eye This plays into my wardrobe, the decor in my home, to even my social media lay out I naturally see things and I can see what they can be
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salon Manager/Manager/Lead Educator
Self Employed at Oxidize Hair Company
08.2017 - Current
Salon Manager/Lead Educator
Tantalum Salon
01.2014 - 08.2017
Commission Stylist
Toni And Guy
01.2012 - 01.2014
Apple Care Tech
Teleperformance
01.2011 - 01.2012
No Degree - Psychology
College of Western Idaho
Cosmetologist - Cosmetology
Toni And Guy Academy
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