Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hokulani Searle

Waianae,Hawaii

Summary

Someone who is dedicated to her work, Time and Family. She is ready to try something new what ever it is. From getting get her hands dirty, to typing away on a computer she is someone that is ready to learn. With a kind heart and a hospitality Background she is motivated to never give up, Keep on trying and to build strong relationships with the people around her.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Leeward Community College
Waianae, HI
10.2023 - 12.2024
  • Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
  • Protected clients' rights by maintaining the confidentiality of personal information.
  • Handled sensitive information in a confidential manner.
  • Responded to customer inquiries via phone, email, and in person.
  • Answered incoming calls, directed them to appropriate personnel, and took messages.

Summer Staff Member

Alliance Redwood Conference Grounds
Occidental, CA
05.2024 - 08.2024
  • Conducted pre-climb meetings with clients to review safety protocols and expectations.
  • Coached and encouraged participants during challenges.
  • Conducted pre-climb meetings with clients to review safety protocols and expectations.
  • Enforced safety rules and procedures to minimize injuries.
  • Assisted with the setup and takedown of high ropes elements.
  • Operated equipment according to safety guidelines.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained clean floors throughout the property by sweeping and mopping.
  • Collaborated with the front desk to respond promptly to guest requests, and promote a positive experience.
  • Cleaned windowsills, window treatments, mirrors, and other glass surfaces.
  • Monitored the cleanliness of the lobby, swimming pool, and other common areas.
  • Maintained and organized cleaning supplies stock.
  • Conducted an inventory of linens, cleaning supplies, and toiletries, and restocked housekeeping carts and storage closets.
  • Ensured that all equipment was in proper working order before use.
  • Cleaned building floors by sweeping, mopping, and scrubbing.
  • Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
  • Greeted visitors entering the establishment to determine the nature and purpose of their visit.
  • Answered customers' questions and provided information on store procedures or policies.
  • Performed opening and closing procedures, including counting cash drawers, and preparing deposits.
  • Built and maintained productive relationships with employees.
  • I cleaned, brushed, and vacuumed the pool to keep it clean.
  • Monitored swimmers to ensure safety in the pool area.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.

Housekeeping Aide

Marriott's Ko Olina Beach Club
Kapolei, HI
05.2023 - 07.2023
  • Changed bed linens and made beds according to hotel standards.
  • Removed trash from all guest rooms on a daily basis.
  • Followed specific cleaning instructions provided by supervisors.

Venue Manager

Makana O Na Lani
Waianae, Hawaii
11.2021 - 10.2022
  • Coordinated with vendors to ensure availability of necessary equipment and supplies for events.
  • Organized and maintained event calendar, including scheduling of staff and resources.
  • Developed relationships with clients to ensure satisfaction and repeat business.
  • Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
  • Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
  • Planned special occasions such as weddings or conferences by determining details such as catering needs and decorations.
  • Established service standards while monitoring performance against those standards in order to maximize customer experience.
  • Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
  • Oversaw events hosted for average of 100-200 people and assisted with crowd control.

Education

GED -

Waianae High School
Waianae, HI
07.2023

Associate of Arts - Liberal Arts

Leeward Community College
Pearl City, HI

Skills

  • Customer service
  • Health and Safety Compliance
  • Customer service-focused
  • Housekeeping
  • Restroom detailing
  • Teamwork
  • Hospitality background
  • Budget management
  • Flexible and adaptable
  • Problem-solving
  • Team building
  • Spreadsheet tracking
  • Guest relations

Certification

  • Lifeguard and CPR

Timeline

Summer Staff Member

Alliance Redwood Conference Grounds
05.2024 - 08.2024

Front Desk Receptionist

Leeward Community College
10.2023 - 12.2024

Housekeeping Aide

Marriott's Ko Olina Beach Club
05.2023 - 07.2023

Venue Manager

Makana O Na Lani
11.2021 - 10.2022

GED -

Waianae High School

Associate of Arts - Liberal Arts

Leeward Community College

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Hokulani Searle