Holainy Ortiz
Spring Valley,NY
Summary
Dynamic manager with a proven track record at Alegria Dominicana Corp., enhancing process efficiency and team productivity. Skilled in employee training and inventory management, I excel in problem resolution and fostering positive workplace relationships. Committed to optimizing operations and delivering exceptional service, I consistently prioritize tasks to achieve organizational goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Manager
Alegria Dominicana Corp.
03.2025 - 11.2025
- Developed and implemented operational protocols to enhance process efficiency.
- Managed team schedules and resources to ensure optimal workflow execution.
- Assisted in training new employees on company policies and safety procedures.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant
Dalia Travel
01.2024 - 04.2025
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Scheduled appointments and maintained calendars for staff members efficiently.
- Processed incoming and outgoing mail, ensuring timely distribution of communications.
- Maintained office supplies inventory, placing orders to ensure availability.
- Created and updated client records in database management systems accurately.
- Coordinated meeting logistics, including room arrangements and equipment setup.
- Assisted with administrative tasks, contributing to overall office productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Cashier
Manantial Bakery
06.2022 - 01.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled daily sales reports.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Assisted in stocking and organizing bakery displays to enhance product visibility.
- Collaborated with team members to improve checkout speed and accuracy.
- Trained new staff on operational procedures and customer service standards.
- Implemented best practices for maintaining cleanliness and safety in work areas.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Utesa
Puerto Plata,RD.01-2005
High School Diploma -
Luis Jose Antoine
Republica Dominicana07-2004
Skills
- Process efficiency
- Team scheduling
- Employee training
- Inventory management
- Office productivity
- Work prioritization
- Positive attitude
- Problem resolution
- Appointment scheduling
Languages
English
Limited Working
Timeline
Manager
Alegria Dominicana Corp.
03.2025 - 11.2025
Assistant
Dalia Travel
01.2024 - 04.2025
Cashier
Manantial Bakery
06.2022 - 01.2024
Utesa
High School Diploma -
Luis Jose Antoine