H Olalekan Sanusi

• Lead management processes, including sales funnel, lead scoring, lead grading, sales and marketing handoff, and campaign management processes, including campaign hierarchy, campaign influence, marketing attribution, and any other related topics. Familiar with Pardot features and functionality, including Pardot Lightning, Sandbox for Pardot, double opt-in process, ABM, and B2B Marketing Analytics dashboards with great understanding of B2B and B2C digital marketing trends and other marketing automation platforms such as Marketo, Eloqua, and HubSpot.
• I provide post-implementation support to our client’s Salesforce Marketing Cloud solutions and engaging with our clients to gather the both most pertinent and complex information. while providing quick solution and problem solving step in quickly and efficiently manner and deepen my expertise to create Salesforce.com solutions, technical designs, best practices, and application implementations.
• I engage with Solution Architect and Business Product/User/Analyst to document User Stories, including Acceptance Criteria, Assumptions & Constraints, Size, Priority, and recommended solution and manage the backlog.And participate in architectural, design, and product/process discussions and assist in creating project deliverables such as business requirements, solution design, functional specifications, and report of findings
• I champion and managing the Feedback Loop for completed User Stories through Build and work closely with the Project Owner and testers to deliver the tasks on time and with the expected quality • And Configure Salesforce and Marketing Cloud systems using declarative functionality and framework and actively participate in testing, deployments, migration processes, implement automated test cases and design testing frameworks •
• With sense of pride in my work, i have intense passion for ensuring our customers enjoy lifetime success and I take part in all application development life cycle phases and learning new Salesforce.com related technologies

●With my strong technical and business experience, I meet with business leaders, decision makers, and end users to define business requirements, and systems goals. Facilitate discussions among business owners to understand problem statements and gather requirements, I own and drive functional and technical design activities while I translates business requirements to (Salesforce) functional and technical designs.
● Excellent knowledge of Scrum and Agile techniques and artifacts (such as definition of
done, user stories, automated testing, backlog refinement, Technical Debt, PI Planning). Manage all aspects of project life cycle (SDLC) to facilitate successful delivery
● Work collaboratively and closely with Salesforce Business Product owner/User/Analyst, Onshore and Offshore Developers during the execution phase and Analyzes/identifies areas of risk and develops plans to minimize. Troubleshoot production issues and coordinate with respective teams to resolve operational issues and challenges
● Perform gap analysis activities to identify and document any possible requirement gaps, as well as provide creative solutions to ambiguous business problems, Utilizing SQL
Server, Tableau, PowerBI for data preparation, data modeling and other ETL functions.

● I reserch and understand the current challenges and issues with Quote to Cash, and build and deliver a scalable solution and effectively prepare Business Processes, Process Flow Analysis, requirements Definition, Data Models and Detailed Functional Design. Document the solution design with specific business and technical details and recommend Salesforce best practice solutions Lead, own, and deliver Salesforce and CPQ platform improvements related projects and enhancements with minimal guidance.

• ● Elicit and document business requirements from Salesforce Unit Liaisons (SULs) and users
  using techniques like interviews, focus groups, and surveys.
  ● Collaborate with BSA Lead to analyze and prioritize requirements to ensure alignment with
  business goals and objectives.
  ● Document Salesforce solutions based on gathered requirements, considering best practices
  and scalability.
  ● Create functional specifications, process flows, data models, and other relevant
  documentation.
  ● Assist and/or lead training sessions for end-users to ensure they are proficient in using
  Salesforce effectively.
  ● Provide ongoing support and address user inquiries or issues related to Salesforce
  functionality.
  ● Perform user acceptance testing (UAT) and assist SULs in validating the solution.
  ● Maintain up-to-date documentation of configurations, customizations, and processes within
  Salesforce.
  ● Investigate and resolve issues related to Salesforce functionality, working closely with the
  SFCOE Development team.
  ● Maintain compliance with data privacy regulations (e.g., GDPR, HIPAA) and implement
  security best practices within Salesforce.
  ● Monitor and address security vulnerabilities or access control issues.
  ● Act as a liaison between SULs, technical teams, and other relevant departments to ensure
  effective communication and collaboration throughout the U-M Salesforce Ecosystem.

• I was responsible for the secure and efficient management of data within the system,
  day-to-day management of system extensions and tools, troubleshooting issues,
  drafting, and presenting reports and dashboards on performance analytics, anticipating
  and accounting for current and future Salesforce needs for the entire college, and
  adapting the school’s system training and general approach to the evolution of the
  college Salesforce environment.
  ● I play a key role in implementing our Salesforce architecture including, but not limited to,
  Pardot, Sales Cloud and Service Cloud in partnership with consultants and leaders. I
  own a lot major cyclical projects such as new enrollment launch, re-enrollment launch,
  and school roll-over and perform Salesforce administrator functions including
  maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows
  and groups, Integrate student information, events, data collection, etc.
  ● I identify problems, develop and fix them, ensure full quality assurance testing, and
  implement solutions in Salesforce. I train staff/User on system best practices processes,
  review and document, recommend, and implement new system features and updates in
  salesforce,
  ● I handle creating and administer training to existing or new users/groups, maintain
  dashboards, reports including folder maintenance. Environment: Salesforce, Apex Data
  Loader, Page layouts, Profiles, Permission Sets, Apex Jobs, Deploying Change, Test
  Class Creation & Execution, Set Email Alerts, Custom Objects, Import & Export .
  ● Gather requirements from end users and at the end of project gather feedback from
  users. Create custom objects, maintain, enhance and workflows. Developed new reports
  and responded to ad hoc reporting requests as needed and provided sales and financial
  data to company executives, reassign Accounts, Contacts, and Opportunities in
  response to personnel changes.