Holden Aldridge
Hickory,NC
Summary
Retired football player and now an accomplished Assistant General Manager at Hilton Garden Inn Hickory, with a proven track record in enhancing customer satisfaction and optimizing operational efficiency. Skilled in problem-solving and customer service, I have successfully implemented quality assurance protocols and trained teams to excel in hospitality services, significantly increasing repeat business. Along with this I have multiple years of Food and Beverage Management experience and working with POS systems. I have been able too consistently drive sales in this space while decreasing cost through consistency of inventory management and rotation of product.
Overview
2025
2025
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Hickory
Houseman
Best Western Hotel
Front Desk
Best Western Hotel
Assistant General Manager
Hilton Garden Inn Hickory
09.2022 - Current
- In charge of Operations at the Hilton Garden Inn of Hickory for Front Desk Operations and Restaurant Operations alongside the General Manager. Week by week includes forecasting, budgeting, employee scheduling, inventory management, product selling and ensuring customer satisfaction with our product through warm-driven hospitality.
- Training and Promoting future leaders
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Resolved problems promptly to elevate customer approval.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Assistant Sales
Hilton Garden Inn Hickory
01.2021 - 09.2022
Education
Bachelor of Arts - Marketing Management
Lenoir-Rhyne University
Hickory, NC12.2022
Skills
- Customer Service
- Problem-solving skills
- Hospitality services
- Time Management
- Listening Skills
- POS Systems
- Reservation Systems
- Oral and written communications
- Cash Handling
- Sales
Languages
English
Full Professional
Timeline
Assistant General Manager
Hilton Garden Inn Hickory
09.2022 - Current
Assistant Sales
Hilton Garden Inn Hickory
01.2021 - 09.2022
Front Desk Agent
Hilton Garden Inn Hickory
Houseman
Best Western Hotel
Front Desk
Best Western Hotel
Bachelor of Arts - Marketing Management
Lenoir-Rhyne University
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