Retired football player and now an accomplished Assistant General Manager at Hilton Garden Inn Hickory, with a proven track record in enhancing customer satisfaction and optimizing operational efficiency. Skilled in problem-solving and customer service, I have successfully implemented quality assurance protocols and trained teams to excel in hospitality services, significantly increasing repeat business. Along with this I have multiple years of Food and Beverage Management experience and working with POS systems. I have been able too consistently drive sales in this space while decreasing cost through consistency of inventory management and rotation of product.