Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Holden Garofano

Topsail Beach,NC

Summary

Driven to excel in customer service and business development, I leveraged strong multitasking and exceptional communication skills at Maine Lobstah Shack to enhance guest experiences and operational efficiency. Co-founding Canal Can Kids showcases my entrepreneurial spirit and dedication to meeting customer needs through innovative solutions.

Overview

4
4
years of professional experience

Work History

Intern

Clarity Communications
01.2021 - Current
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within the telecommunications industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Host

Beauchaine's 211
09.2023 - 12.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Server

Maine Lobstah Shack
05.2023 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Co-Founder

Canal Can Kids
05.2020 - 08.2020
  • Discovered a need and started a business with my sister to provide a roll out and roll back trash can service.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Solicited customers on a door to door basis as well as mailers.

Education

Topsail High School
Hampstead

Skills

  • Proficient in Adobe Creative Cloud
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail Oriented
  • Strong Work Ethic
  • Exceptional customer service
  • Business Development

Accomplishments

  • Attended Sail Caribbean summers 2022 and 2024
  • Advanced Open Water Scuba Certified


Timeline

Host

Beauchaine's 211
09.2023 - 12.2023

Server

Maine Lobstah Shack
05.2023 - 08.2023

Intern

Clarity Communications
01.2021 - Current

Co-Founder

Canal Can Kids
05.2020 - 08.2020

Topsail High School

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Holden Garofano