Holden Jackola

Raider Red is a public relations mascot who shakes hands with the crowds at athletic events and poses for pictures. He attends men's and women's athletic events, campus events, community events, and other requested events. With over 500 appearances. As Raider Red you are in charge of maintaining the costume and making props, working with the spirit team to schedule events, and running the Instagram, Facebook, and X.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Strengthened communication skills through regular interactions with others.

• Conducted in-depth research on a diverse range of wines, ensuring accurate knowledge and proper presentation to patrons.
• Adapted quickly to changing menus or promotional offerings while maintaining knowledge on each dish''s ingredients and preparation methods.
• Demonstrated knowledge of wine pairings, assisting guests in making informed selections that complemented their meals.

• Developed strong relationships with residents through consistent communication and support.
• Acted as a liaison between residents and university staff, fostering open communication channels for all parties involved.
• Improved community engagement by organizing and facilitating regular events and activities.
• Implemented sustainability initiatives within the community living spaces, promoting environmental awareness among residents.
• Coordinated move-in/move-out processes, ensuring smooth transitions for both new and departing residents.
• Established connections with local organizations to arrange volunteer opportunities for interested residents.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.