Holden McCarthy
Boise,ID
Summary
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and the capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deli Clerk
Cannone's Deli
Gansevoort, NY
08.2023 - 07.2025
- Stocked shelves with fresh items daily.
- Adhered to health regulations regarding food handling and sanitation standards.
- Maintained cleanliness of the deli area and equipment.
- Weighed, wrapped, and labeled meats, cheeses, salads, and sandwiches for customers' orders.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Assisted customers with selecting products from the deli case or menu board.
- Utilized a point-of-sale system to process payments from customers.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Prepared all food orders according to customer specifications.
- Performed opening and closing duties, such as restocking supplies and cleaning work areas at the end of the shift.
- Worked collaboratively with other staff members to ensure the efficient operation of the store during peak hours of business activity.
- Resolved customer complaints promptly, while maintaining a polite demeanor.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Cashier
Draeger's Market
Blackhawk, CA
05.2020 - 03.2021
- Balanced daily transactions on a computerized point-of-sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
Bagger
Draeger's Market
Blackhawk, CA
01.2020 - 05.2020
- Greeted customers warmly and answered any questions they had.
- Monitored stock levels in store checkout areas and restocked as needed.
- Performed routine maintenance tasks, such as sweeping floors and mopping up spills.
- Bagged groceries for customers quickly and accurately.
- Stacked items in bags to maximize space and prevent breakage.
- Checked expiration dates on food items before bagging them.
- Offered assistance to elderly or disabled patrons who needed help carrying bags out of the store.
- Assisted customers with loading their purchases into their vehicles.
- Assisted with stocking shelves when necessary.
- Collected shopping carts from the parking lot and returned them to the store.
- Illustrated solid work ethic and commitment through consistent attendance.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Stocked shelves when needed and notated shortages.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Education
BBA - HR Management/Supply Chain Management
Boise State University
Boise, ID12-2026
Associate of Science - General Business
SUNY Adirondack
Queensbury, NY12-2024
High School Diploma -
San Ramon Valley High School
Danville, CA05-2021
Affiliations
- Golfer
- Fisher
- Basketball
- Skier
Certification
- Word/Excel Certified
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- Former President of San Ramon Valley High School Disc Golf Club
- Played on the SUNY Adirondack Golf Team from 2023-2024
- Earned a spot in the 2024 NJCAA Regional 3 Regional Tournament
- Certificate for Outstanding Performance at Draeger's Market
References
References available upon request.
Timeline
Deli Clerk
Cannone's Deli
08.2023 - 07.2025
Cashier
Draeger's Market
05.2020 - 03.2021
Bagger
Draeger's Market
01.2020 - 05.2020
BBA - HR Management/Supply Chain Management
Boise State University
Associate of Science - General Business
SUNY Adirondack
High School Diploma -
San Ramon Valley High School
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