Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Holden Salisbury

Denver,CO

Summary

Reliable Shift Leader with 6 years in the retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

7
7
years of professional experience

Work History

Shift Lead

Walgreens
01.2021 - 01.2024
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Assisted with pharmacy operations when needed.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Ensured compliance with company policies as well as local health department regulations throughout daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Cashier

Walgreens
03.2020 - 01.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Shift Lead

Rite Aid
06.2018 - 12.2019
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Ensured compliance with company policies as well as local health department regulations throughout daily operations.

Cashier

Rite Aid
06.2017 - 06.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

No Degree - Software Engineering

Frederick Community College
Frederick, MD

No Degree - Criminal Justice And Homeland Security

Southern New Hampshire University
Hooksett, NH

High School Diploma -

Frederick High School
Frederick, MD
05.2016

Skills

  • Operations Monitoring
  • Rules Enforcement
  • Team Motivation
  • Work Delegation
  • Regulatory Compliance
  • Technical Knowledge
  • Employee Training
  • Conflict Resolution
  • Customer service focus
  • Attention to detail
  • Software proficiency
  • Effective communication

Additional Information

I am currently the president of a company called A-Z Natural Farms, a start-up agricultural company focusing on producing mushrooms. The company has locations in a several states. I am also a managing member of a start-up company called Inmate Admin Solutions. IAS is dedicated to providing administrative services to inmates who can't receive assistance otherwise. Some of the services we currently provide include but are not limited to book publishing, ordering books, ordering magazines, transferring money (safely) on an inmate's behalf, and doing research on cases and other topics. One of our most exciting upcoming services is providing sports updates/player stats automatically via email to inmates who subscribe to the service. We cooperate with the BOP to ensure that our services bring no harm to anyone inside or outside the prison and to remain compliant with their prison-specific policies. There are a few more business ideas floating around that I have yet to implement as a business-minded individual, but I'm very excited to put in the work for them.

Timeline

Shift Lead

Walgreens
01.2021 - 01.2024

Cashier

Walgreens
03.2020 - 01.2021

Shift Lead

Rite Aid
06.2018 - 12.2019

Cashier

Rite Aid
06.2017 - 06.2018

No Degree - Software Engineering

Frederick Community College

No Degree - Criminal Justice And Homeland Security

Southern New Hampshire University

High School Diploma -

Frederick High School

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Holden Salisbury