HOLDEN SIBLEY
Cumberland,USA
Summary
With over 8 years of diverse experience, including as a Plumber, Freight Conductor, and Quality Assurance Technician, this professional has a proven track record of enhancing service delivery and product quality. Skilled in project management, customer satisfaction, and innovative problem-solving, they have consistently driven results through effective leadership and team collaboration. Ready to leverage these skills in a new role, they aim to contribute to and drive the success of their future employer.
Overview
8
8
years of professional experience
Work History
Plumber
Bobby Wilt Plumbing & Electrical
Oakland, MD
06.2023 - Current
- 40+ Hours a week
- Managed plumbing repairs and installations
- Implemented innovative solutions for complex plumbing issues
- Collaborated with electrical team for integrated services
- Enhanced customer satisfaction
- Drove enhancements in service delivery, achieving higher client satisfaction through innovative practices
- Introduced new plumbing solutions, cutting down on repair time and elevating service quality
- Ensured precision in installations and repairs, minimizing future issues and fostering customer loyalty
- Eagerly adopted new plumbing methods, leading to quicker and more reliable repairs
- Installed water-saving plumbing system, significantly lowering utility bills for clients.
Freight Conductor
CSX
Cumberland, MD
12.2022 - 06.2023
- 80-100 Hours a week
- FRA Certified Conductor
- Managed freight operations efficiently
- Ensured safe and timely deliveries
- Exhibited strong knowledge of rail operations
- Solved logistical issues effectively
- Boosted on-time delivery
- Eager to learn, adapt, and contribute with a positive, go-getter attitude in any team setting
- Streamlined freight workflows, enhancing operational efficiency and team performance
- Monitored rail conditions, preempting issues for smoother freight operations
- Monitored compliance with safety regulations, ensuring zero incidents during tenure
- Optimized team coordination for faster freight handling, improving efficiency
- Conducted thorough inspections, maintaining high standards of rail safety.
Quality Assurance Technician
Northrop Grumman
Ridgeley, WV
01.2021 - 12.2022
- 40+ Hours a week
- Managed quality assurance protocols
- Implemented innovative testing procedures
- Collaborated with production team
- Resolved technical issues promptly
- Enhanced product quality
- Led QA initiatives, boosting product reliability and customer satisfaction
- Partnered with engineering to refine production techniques, enhancing final product quality
- Eagerly adopted new technologies to stay ahead in quality assurance trends
- Conducted in-depth analysis to identify and eliminate recurrent product flaws
- Fostered strong ties between QA & Engineering, enhancing workflow efficiency.
Flooring Sales Associate
Lowes Home Improvement
LaVale, MD
01.2018 - 01.2021
- 35-40 Hours a week
- Top 20 Finalist in Sales for the region
- Managed flooring product sales
- Collaborated with team to exceed sales targets
- Utilized innovative sales techniques to improve customer satisfaction
- Resolved customer inquiries regarding flooring options
- Contributed to a 15% increase in repeat customers
- Implemented creative sales methods to enhance customer experience with flooring products
- Ensured accuracy in customer orders, enhancing satisfaction and reducing returns
- Worked with team to surpass sales goals through effective collaboration and strategy
- Provided exceptional support in resolving customer queries, improving service quality
- Provided top-notch customer service, solving queries and improving overall service quality.
Lead Carpenter
Ammons Construction
Cumberland, MD
01.2016 - 01.2018
- 40 Hours a week
- Led carpentry team in various construction projects
- Ensured timely completion of tasks
- Implemented safety protocols
- Managed team to increase sales by 30%, focusing on customer needs and detailed market analysis
- Oversaw project completions, adhering strictly to safety and quality standards
- Fostered team collaboration to meet construction deadlines and exceed client expectations
- Analyzed customer feedback to tailor construction approaches, ensuring high satisfaction rates
- Introduced modern carpentry techniques, elevating team skill levels and project outcomes
- Enhanced client consultation process, boosting project acquisition by 20%.
Education
Associates Degree in Business Administration - Business Administration
Allegany College of Maryland
Cumberland, MD05.2021
Skills
- Project Management
- Customer Satisfaction
- Service Quality
- Client Consultation
- Innovative Sales Techniques
- Team Collaboration
- Leadership
- Problem Solving
- Attention to Detail
- Time Management
- Construction Management
- Skill Development
- Sales Target Achievement
- Safety Protocols
Websites
Timeline
Plumber
Bobby Wilt Plumbing & Electrical
06.2023 - Current
Freight Conductor
CSX
12.2022 - 06.2023
Quality Assurance Technician
Northrop Grumman
01.2021 - 12.2022
Flooring Sales Associate
Lowes Home Improvement
01.2018 - 01.2021
Lead Carpenter
Ammons Construction
01.2016 - 01.2018
Associates Degree in Business Administration - Business Administration
Allegany College of Maryland