Holden Soto
Glendale,AZ
Summary
FAA Part 107-certified drone pilot and Patrol Officer with the Glendale Police Department since 2022. Experienced in routine patrol, real-time crime monitoring via the Real Time Crime Center (RTCC), drone operations including Drone First Responder (DFR) deployments, and aerial support for SWAT and detective units using CommandCentral Aware.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patrol Officer / FAA-Certified Drone Pilot
Glendale Police Department
Glendale, AZ
01.2022 - Current
- Perform proactive patrol duties, respond to calls for service, enforce laws, conduct traffic enforcement, and foster positive community relationships to promote public safety.
- Operate as FAA Part 107-certified remote pilot, deploying drones to provide real-time aerial intelligence, suspect tracking, scene assessment, and evidence documentation.
- Conduct drone missions supporting SWAT activations and detective investigations, delivering overhead visuals and situational awareness to inform tactical decisions and improve operational outcomes.
- Participate actively in the Drone First Responder (DFR) program, launching drones ahead of ground units to evaluate incidents rapidly and enhance response efficiency.
- Monitor and analyze live feeds in the Real Time Crime Center (RTCC) using CommandCentral Aware to integrate camera, license plate reader, and drone data for proactive crime prevention and incident resolution.
- Collaborate with inter-agency teams to fuse drone-derived intelligence with field operations, contributing to safer, more informed decision-making.
Barista / Customer Service Representative
Dutch Bros. Coffee
Glendale/Phoenix, AZ
08.2019 - 01.2021
- Provided efficient, friendly service in a high-volume drive-thru and retail setting, managing multiple transactions and customer needs simultaneously.
- Cultivated positive relationships with patrons and team members to support a welcoming environment and brand loyalty.
- Excelled in peak-hour stress, ensuring accuracy, speed, and professionalism at all times.
Facebook Ad Manager / Customer Service Specialist
Texas Digital
Remote
08.2018 - 02.2019
- Managed client communications and advertising strategies to drive business growth and profitability.
- Built long-term client relationships through targeted, effective outreach and personalized service.
Education
Associate of Arts - Criminal Justice
Glendale Community College
Glendale, AZ05-2021
High School Diploma -
Greenway High School
Phoenix, AZ05-2018
Skills
- Patrol Operations & Community Engagement
- FAA Part 107 Drone Piloting & Aerial Surveillance
- Drone First Responder (DFR) Program Deployment
- Real Time Crime Center (RTCC) Intelligence Analysis
- CommandCentral Aware Software Proficiency
- Tactical Drone Support (SWAT & Detective Units)
- Conflict De-escalation & Crisis Response
- Report Writing & Verbal Communication
- Team Collaboration in High-Pressure Settings
- Microsoft Office & Social Media Tools
Accomplishments
Key Accomplishments
Graduated from the Arizona Law Enforcement Academy in 2022 and earned my AZPOST Peace Officer Certification, meeting rigorous state standards for background, medical, polygraph, and comprehensive final exams to serve as a certified peace officer in Arizona.
Highly regarded within the Glendale Police Department for patrol performance; selected as a positive example for new recruits in the academy, particularly in report writing clear and accurate reports to support investigations and prosecutions.
Completed Glendale Police Department Drone School training program, earning certificate of completion and demonstrating proficiency in department-specific unmanned aircraft systems (UAS) operations, safety protocols, and mission execution.
Certified in the Glendale Police Department Real Time Crime Center (RTCC) operations, with formal certificate of completion; proficient in utilizing integrated technologies (including CommandCentral Aware) to provide real-time intelligence, monitor feeds, and support field officers in crime prevention and resolution.
Certification
FAA Part 107 Remote Pilot Certificate (Unmanned Aircraft Systems)
AZPOST Certification
AZPOST Real Time Crime Center (RTCC) Certification
Timeline
Patrol Officer / FAA-Certified Drone Pilot
Glendale Police Department
01.2022 - Current
Barista / Customer Service Representative
Dutch Bros. Coffee
08.2019 - 01.2021
Facebook Ad Manager / Customer Service Specialist
Texas Digital
08.2018 - 02.2019
Associate of Arts - Criminal Justice
Glendale Community College
High School Diploma -
Greenway High School