Holden Wall
Magnolia,TX
Summary
Detail-oriented professional with a Bachelor of Science in Psychology and a Minor in Victim Studies, offering a strong foundation in trauma-informed interviewing and empathetic communication. Proven experience in leadership and client-facing roles emphasizes accuracy, discretion, and adaptability under pressure. Certified in fingerprinting and scene documentation, demonstrating a commitment to supporting justice through clear, professional interactions. Passion for fostering trust and understanding in sensitive situations enhances the ability to connect effectively with diverse individuals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
EStore Lead
HEB
11.2023 - Current
Supervise and train staff, ensuring accuracy and efficiency in fast-paced environments
- Maintain detailed records of operations and safety compliance
- Manage approximately 25 incoming calls per day from customers
- Organize efficient shopping schedules that minimize time and effort for clients, leading to higher satisfaction rates
Personal Shopper
HEB
08.2021 - 11.2023
- Ensured accuracy and quality in fulfilling customer requests
- Adapted quickly to high-pressure situations, maintaining professionalism and empathy
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
Curbie
HEB
06.2021 - 08.2021
- Delivered clear communication during customer handoffs
- Collaborated with team members to resolve issues and maintain workflow
Education
Master of Science - Forensic Psychology
Southern New Hampshire University
Hooksett, NH01-2027
Bachelor of Science - Psychology, Minor in Victim Studies
Sam Houston State University
Huntsville, TX05.2025
Skills
- Trauma-Informed Interviewing
- Documentation & Case Notes
- Team Leadership & Training
- Time Management & Organization
- Active Listening
- Excellent written and verbal communication
Certification
- Basic Fingerprinting Processing
- Scene Basics: Security, Searches, and Documentation
- Foundations of Courtroom Testimony
RELEVANT COURSEWORK
- Abnormal Psychology
- Psychology and The Law
- Research Methods
- Trauma and Crisis Intervention
- Interviewing and Counseling
- Problem Analysis in Victim Studies
Timeline
EStore Lead
HEB
11.2023 - Current
Personal Shopper
HEB
08.2021 - 11.2023
Curbie
HEB
06.2021 - 08.2021
Master of Science - Forensic Psychology
Southern New Hampshire University
Bachelor of Science - Psychology, Minor in Victim Studies
Sam Houston State University