Holden Wells
Marshfield,Missouri
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Simmons Bank
05.2023 - 10.2024
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Analyzed customers' financial information to deliver personalized account guidance.
- Adapted products and services to suit customers' changing financial circumstances.
Associate
Walmart
08.2015 - 07.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Spearheaded customer satisfaction survey and analyzed results to make action plans.
Education
Bachelor of Arts - Communications
College of The Ozarks
Point Lookout, MO05.2015
High School Diploma -
Niangua High School
Niangua, MO05.2011
Skills
- Customer Retention Strategies
- Employee Coaching and Motivation
- Policy Enforcement
- Workflow Management
- Verbal and Written Communication
- Scheduling and Coordinating
- Policy development and implementation
- Relationship building and management
- Teller background
- Resourcefulness
- Recordkeeping requirements
Timeline
Relationship Banker
Simmons Bank
05.2023 - 10.2024
Associate
Walmart
08.2015 - 07.2022
High School Diploma -
Niangua High School
Bachelor of Arts - Communications
College of The Ozarks
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